Linzi Garton

Experienced public-facing professional with over 30 years' experience working in highly regulated and confidential environments across policing, the Civil Service, and food manufacturing. Skilled in risk-based decision making, information handling, and multi-agency liaison. Calm, organised, and empathetic, with strong written and verbal communication skills and a proven ability to apply legislation, policy, and procedures to protect the public and ensure compliance.

Seeking to transfer these skills into a Neighbourhood Officer role.

Police Alcohol Licensing Officer - Humberside Police

• Processing licence applications, renewals, variations, and cancellations.
• Checking application forms for accuracy and completeness.
• Conducting background and database checks.
• Maintaining accurate electronic and paper records.
• Liaising with applicants, police officers, local authorities, and other agencies.
• Providing advice on licensing legislation, policies, and procedures.
• Preparing case files, reports, and correspondence.
• Ensuring confidential information is handled securely in line with GDPR.
• Supporting investigations into licensing breaches where required.
• Delivering excellent customer service by good communication

Front Office Public-Facing Role - Humberside Police - Victoria Street Police Station, Grimsby

• Provide face-to-face and telephone support to members of the public in sensitive and emotionally challenging situations.
• Create, manage, reopen, update, upgrade, and downgrade incident logs using SMART Contact, ensuring full Minimum Data Standards (MDS) compliance.
• Conduct continual risk assessments using THRIVE and the National Decision Model, identifying vulnerability and safeguarding concerns.
• Use NICHE to read and update occurrences, add OELs, manage found property, produce intelligence reports, and disseminate information appropriately.
• Check risks, flags, and previous incidents using NICHE, PNC (wanted/missing markers), and CIS4.
• Communicate outcomes clearly to members of the public in line with force policy and data protection legislation.
• Record police and court bail signings, stalking protection orders, and associated updates accurately.
• Complete MG11 statements for breaches of bail and forward relevant documentation to the Force Control Room (FCR) or Officer in Case (OIC).
• Handle and distribute sensitive documents (e.g. driving licences to the DVLA) in accordance with data protection laws.

999 Call Handler - Humberside Police

• Responded to emergency and non-emergency calls, managing high-pressure situations with empathy, clarity, and professionalism.
• Applied THIVE and NDM assessments to prioritise incidents and allocate resources appropriately.
• Accurately recorded incidents using Command and Control (C&C), ensuring compliance with policies and procedures.
• Used PNC to identify wanted and missing persons, disposal history, and associated risks.
• Utilised CIS4 to identify warning markers relating to violence, blood-borne diseases, and firearms to ensure officer and public safety.
• Recorded crimes over the telephone in line with Home Office Counting Rules and conducted armchair investigations for low-level offences.
• Liaised effectively with Designated Decision Makers (DDMs) and contributed to a collaborative control room environment.

Food Safety Supervisor - Young's Bluecrest

• Applied HACCP principles to identify and manage chemical, physical, and biological risks to ensure public safety.
• Monitored and accurately recorded weights, measures, temperatures, labelling, and corrective actions to ensure legal compliance and due diligence.
• Wrote detailed reports, documented findings, audited staff performance, and maintained accurate regulatory records.
• Checked equipment safety, wrote procedures (including food tasting protocols), and produced staff shift rotas.
• Liaised with procurement managers to confirm product specifications and obtain written approvals.
• Worked closely with the Food Standards Agency and Trading Standards during audits.
• Conducted external supplier audits and managed food safety complaints, collating and disseminating information to managers, suppliers, and external agencies.
• Organised and chaired food tasting panels involving senior management and external stakeholders.
• Demonstrated confident decision making on operational and administrative matters while knowing when to escalate issues to management.

Benefits Call Handler - Jobcentre Plus

Civil Service

• Recorded benefit claims over the telephone and assessed eligibility to ensure fair and accurate outcomes.
• Booked appointments at local Jobcentres while checking warning markers to ensure safeguarding.
• Communicated complex information clearly and accurately to claimants.
• Built trust and rapport with claimants using an ethical, inclusive, and non-judgemental approach.
• Promoted equality, diversity, and inclusion in all interactions.
• Worked collaboratively within a team, sharing knowledge and supporting colleagues.