Care Navigator at Wigton Group Medical Practice
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I am a friendly, reliable and hardworking individual with experience in customer service, healthcare administration and supporting members of the public. I enjoy working with people and take pride in providing a welcoming and professional service. Throughout my career I have developed strong communication and organisational skills and am confident working in busy environments. I am adaptable, eager to learn and enjoy being part of a team.
Care Navigator - Wigton Group Medical Practice
(2022-06)
In my current role as a Care Navigator, I provide administrative and patient support within a busy GP practice. I act as the first point of contact for patients and am responsible for managing patient enquiries, liaising with clinical staff, arranging appointments and supporting the smooth running of the practice. I also manage a high volume of incoming calls, assessing patients' needs and directing them to the most appropriate service or clinician.
I am trained in handling sensitive and confidential information in line with GDPR and NHS guidelines.
Passenger Assistant - Cumbria County Council
(2021-09 - 2022-06)
My role as a passenger assistant involved assisting children with additional needs during transport to and from school. I was responsible for ensuring the children travelled safely and comfortably, whilst also following safeguarding and transport procedures. I was also responsible for carrying out safety checks on seatbelt use, wheelchair lifts and restraints, harnesses etc.
I built positive relationships with the children, parents, carers and drivers while maintaining awareness of the individual passenger needs. I followed health and safety, safeguarding and emergency procedures at all times and my training on this was updated regularly.
Retail and Customer Service Assistant - ASDA
(2012-11 - 2021-09)
During my time at ASDA, I worked on customer checkouts and self-service tills, assisting customers and processing transactions. I developed strong communication and customer service skills while maintaining accuracy while handling cash and card payments in a fast-paced environment. I also handled returns, refunds and exchanges, replenished stock and ensured shelves remained well-presented and fully stocked.
I was responsible for completing home delivery shopping and the customer service desk where I followed challenge-25 policy and assisted customers with their needs.
GCSEs - Hungerhill School, Doncaster (1999-05)
