Lisa Contu

Client-facing professional with leadership experience in fast-paced, detail-driven environments. Skilled in coordinating exchange between teams and stakeholders, maintaining accuracy and consistency across systems, and structuring processes to improve operational standards. Proficient in Microsoft Office (including Excel), confident learning new digital platforms and content management systems, and experienced in monitoring day-to-day functionality and flagging issues and potential improvements promptly.

Fluent in multiple languages and motivated to apply strong communication, organisation and problem-solving skills to the organisation.

Lead Medical Receptionist & Administrator | Head of Training - Wilson Health Centre - Cheltenham, UK

(2023-11 - 2025-09)

• Led a busy front-of-house team managing high volumes of client enquiries daily in a fast-paced environment.
• Designed and delivered structured training programmes that improved team communication and service standards.
• Directed improvement projects based on client feedback to enhance phone systems and online patient services access (Nov 2024 - May 2025).
• Provided first-line IT support and system troubleshooting, identifying and escalating issues when relevant.
• Managed complex or sensitive enquiries and complaints professionally, building trust with a diverse client base.
• Supported care navigation and informed decision-making.
• Coordinated appointment systems and service workflows to maximise operational efficiency.
• Maintained meticulous digital record-keeping, document coding and processing, ensuring accuracy and consistency.
• Liaised with internal and external stakeholders to ensure continuity of service, coordinating across departments with shared goals.

Temporary Sales Assistant - House of Fraser - Cheltenham, UK

(2023-11 - 2024-01)

• Delivered high-level customer service during peak trading period in a premium retail environment, engaging with customers across multiple departments to understand their needs and recommend suitable products.
• Managed cash and card transactions, exchanges, and POS systems accurately and under time pressure.
• Contributed to a positive in-store experience that encouraged repeat customer engagement, supporting the wider goal of customer retention.

System Administrator (Work Experience) - Newmedica Eye Health Clinic - Gloucester, UK

(2022-06 - 2022-06)

• Assisted during cataract procedures and supported clinical operations.
• Managed patient scheduling and reception processes across digital systems.
• Archived and organised medical records using Excel, supporting accurate and accessible data management.
• Contributed to weekly performance and target review meetings, gaining early exposure to KPI-driven reporting.

University College London (UCL)

The Crypt School (Sixth Form)

Balcarras Academy