Lisa Dicken

I have excellent people skills, exceptional interpersonal skills and l am an effective communicator, self motivated and driven. I have a very successful career history with over 20 years Retail management experience. I most recently changed career direction to gain more experience and knowledge in working with children with additional needs. I thrive on working and engaging with people.

LUNCH TIME SUPERVISOR - WALSALL MBC

(2022-09)

• Supporting and assisting with aspects of lunchtime support role.
• Feeding and giving high level of support and care to children with additional needs.
• Monitoring, supporting and engaging with children with additional needs.
• Health and safety, maintaining cleanliness and keeping food areas clean and tidy.

STORE MANAGER - ICELAND FROZEN FOODS

(2010-08 - 2022-08)

• All aspects of day to day running of the store and team.
• Delivering high levels of customer service through myself and my team.
• Maximise KPI'S and all controllable costs.
• Managing and leading 42 employees.
• Recruit/Train and develop my team and manage performance.
• Cash control/Health and safety and security.
• Disciplinary and grievance processes.
• Driver of talent and development on my area.
• Planning and delivering all key events to an exceptional standard.

MANAGER/GROCERY/WAREHOUSE MANAGER - ASDA

(2009-02 - 2010-08)

• Managing and delivering 15 KPI'S.
• Training and developing my colleagues.
• Motivating and getting the best standards from my colleagues through coaching.
• Delivering excellent shop floor standards.
• Delivering and maintaining excellent customer service.
• Duty Management on evenings and weekends.
• Achieving 12 to 14% increase on sales week on week.
• Managing and delivering all cost targets

STORE MANAGER - WOOLWORTHS

(2005-06 - 2009-01)

T/O £2.5m

• Responsible for delivering all KPI'S
• Managing and controlling all aspects of health and safety.
• Training and developing my colleagues.
• Motivating and briefing my team.
• Supporting area manager by taking lead roles on conference calls and managing a key KPI for the area.
• Delivering and maintaining high shop floor standards.
• Delivering excellent levels of service to customers.
• week.

GCSE - Art; English; Science; Technology; History; Mathematics; English literature; Information technology - passed key skills 1 - Frank F Harrison, Walsall