Lisa Dightam

Educated to BA Hons in English; friendly and highly empathic inspirational English Graduate Teacher transitioning from various successful people first customer centric roles. A patient and proven collaborative relationship creator dedicated and committed to self development and passionate about learning and teaching others to be the best they can be.

A highly motivated and enthusiastic professional: with relentless can-do-energy and proficient skills in business development and willingness to learn and use these skills to promote life-long learning within schools. Confident and outgoing, IT savvy and thrives in the moment and enjoys new situations and meeting new people.

Caseworker, (Family Human Rights Unit) - UK Government Home Office

(2017-10)

Primary duties in this diverse role include; assessing client's needs, liaising with stakeholders, processing Visa applications, using high EQ to manage applicant's expectations, writing concise and accurate reports, dealing with sensitive information, follow strict confidentiality and operating procedures whilst always achieving set deadlines.

• Facilitated the successful outcome of up to 10 cases at once, all successfully within deadlines.
• Raised the bar and supporting co-workers by proof reading reports ensuring consistent standards and accuracy.
• Implemented and maintained a new reporting system to be used by all co-workers and managers.

Employment Liaison Officer - Interserve Ltd

(2015-01 - 2017-10)

Responsibilities included contacting and supporting students, including vulnerable young adults, through coaching who are referred to the Apprenticeship program. Contact employers and partners to secure placements and Apprenticeships for students leaving full time education. Using passion and commitment to follow from start to finish the support and guidance for students and successfully placing them into their work placement or Apprenticeship.

• Regularly lead and coached a team of vulnerable young adults into work-based learning placements.
• Increased the success rate on placing students into Apprenticeships or further education
• Organised events within schools to advise and sign up new students for work placements and apprenticeships.

Recruitment Consultant - Zest Recruitment Services ltd

(2014-01 - 2015-01)

Engaging potential national clients to generate new business opportunities. Compassionate and supportive pipeline interviews of candidates to match them with roles and clients needs. Creating and writing professional job board adverts and postings to client specifications, conducting sales meetings, letter writing, scheduling, soft and hard filling of reports, conducting telephone meetings and all aspects of administration and payroll.

• Beat set sales targets by 25% per month, whilst ensuring empathic support to candidates.
• Successfully obtained new contracts with major blue chip companies within the local area.
• Contributed to the company being nominated and wining an award for Best Growing Recruitment Agency within Yorkshire.

Sales Account Manager - Keylink Ltd

(2010-10 - 2014-01)

Monitored and deep dived account spends, driving revenue streams via inspiring customer engagement, through direct empathic need analysis and 121 supports. Generated sales and worked cross functional with the marketing department to promote products and services to existing and new customers. Built a strong B2B network through attending trade events and exhibitions, promoting the company and delivering leads that later became revenue streams.

• Collaborated and managed a set of customer accounts of between 20 and 40 per day.
• Successfully Organised and attended The annual Master Chocolatiers event in London
• Assisted with the recruitment process for the company

Sales Account Manager - Onecall Insurance ltd

(2008-10 - 2010-10)

Managed a portfolio of accounts to achieve long term success. Developed positive relationships with new and existing customers. Generated new sales with numerous marketing campaigns and networking.

• Consistently achieved and exceeded daily and monthly targets.
• Orgainsed numerous networking events to generate new business and promote new products.
• Attended monthly managers meetings to give input and share ideas.

Claims Advisor/ Claims Administrator - Beresfords Solicitors ltd

(2006-08 - 2008-09)

Claims Advisor - Directline Ltd

(2002-06 - 2006-07)

BA English (Hons) - English

BTEC - Travel and Tourism

RSA Word Processing Level 1, 2 and 3

Access to Higher Education - Social Sciences

GCSEs