Lisa Hanson

Adaptable and driven individual with proven ability to manage tasks and communicate effectively. Demonstrates strong organisational skills and proficiency in Microsoft Office Suite. Prepared to contribute to operational efficiency and support team success in Administrative role.

Midday supervisor - Battling Brook Primary School - Hinckley, Leicestershire

(2017-10)

• Monitored student behaviour during lunch breaks, reinforcing positive conduct and maintaining order.
• Responded to incidents in the playground following school procedures, promoting a safe environment.
• Inspected school premises for potential hazards to minimise risk.
• Delivered first aid support, ensuring pupils' safety.
• Supported teaching staff in managing behaviour issues effectively.
• Developed positive relationships by interacting with pupils during lunchtime.
• Provided comfort and reassurance to distressed children, promoting emotional well-being.
• Participated in staff meetings and training sessions for professional development.
• Strictly followed safeguarding procedures and handled confidential information with discretion.

1:1 teaching assistant - Battling Brook Primary School - Hinckley, Leicestershire

(2024-01 - 2024-07)

• Provided structured support to students with learning difficulties, promoting engagement in educational activities.
• Developed Individual Education Plans to enhance learning outcomes. Collaborated with teachers to implement tailored teaching strategies.
• Supported additional needs students, ensuring their full participation in class activities.
• Utilised assistive technologies to accommodate students with different learning styles.
• Implemented effective behaviour management strategies for a harmonious classroom atmosphere.
• Maintained an orderly classroom by enforcing rules consistently.
• Created a safe, inclusive classroom environment to foster respect and empathy.
• Enhanced self-confidence in students through tailored mentoring techniques.
• Prepared custom learning materials for student engagement.
• Collaborated closely with teachers to align teaching strategies with learning needs.

Logistics Administrator - DHL Supply Chain - Lutterworth, Leicestershire

(2005-01 - 2013-07)

• Tracked shipments using advanced logistics software tools.
• Coordinated with customers and departments to ensure the timely transportation of goods.
• Conducted regular audits and stock updates to optimise inventory management.
• Monitored key performance indicators of the logistics department regularly.
• Resolved logistical issues promptly, minimising disruptions in operations.
• Maintained accurate records to enhance process transparency.
• Updated inventories with accurate stock movement data for correct, current records.
• Consistently met company and department objectives within budget and time constraints.

Receptionist/Administrator - Randstad Recruitment - Hinckley, Leicestershire

(2001-09 - 2005-01)

• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
• Assisted with administrative tasks, improving the overall functionality of the office.
• Completed data entry tasks whilst adhering to strict deadlines.
• Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
• Managed phone calls, resulting in effective communication flow within the company.
• Utilised a multi-line telephone system to manage incoming calls effectively.
• Managed front desk enquiries to improve customer satisfaction and streamline visitor experiences.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Coordinated travel arrangements for office staff, ensuring timely and organised itineraries.

Telemarketing/Sales Administrator - Alan Nuttall Ltd - Hinckley

(2000-05 - 2001-10)

• Provided comprehensive product information to potential customers, resulting in increased sales leads.
• Processed customer payments.
• Provided comprehensive administrative support, facilitating seamless sales operations.
• Improved customer satisfaction by handling all sales queries swiftly and efficiently.
• Handled direct mail campaigns successfully, reaching the targeted audience.
• Responded to inbound customer email and telephone enquiries promptly.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.

Office Junior/Administrative assistant - Alan Nuttall Limited - Hinckley

(1998-09 - 2000-05)

• Managed front desk duties to ensure smooth operation of reception area.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Enhanced customer satisfaction by responding promptly to email and phone queries, ensuring timely resolutions.
• Engaged with clients to address inquiries and deliver high-quality service.
• Organised client meetings, prepared agendas, and documented detailed minutes to support effective follow-up and decision-making.
• Ensured efficient travel arrangements for staff, including booking flights and accommodations.
• Opened and sorted incoming business parcels and letters for distribution.

NVQ Level 2 - Word Processing - OCR (1999-03 - 1999-06)

NVQ Level 2 - Business Administration - NWSLC (2001 - 2001)

NVQ Level 2 - Customer Services - Oxford Cherwell Valley College (2010 - 2010)

NVQ Level 3 - Supporting Teaching and Learning - NCC Home Learning

NVQ Level 2 - Understanding Autism - North Warwickshire and Hinckley College