Lisa M

Experienced Facilities Manager with a proven track record of leading soft facilities services across NHS, healthcare, research and commercial environments. Skilled in strategic service improvement, compliance, workforce management, contractor performance and operational efficiency. Strong knowledge of NHS cleaning standards, infection prevention, audit management and health & safety governance, with a reputation for improving staff engagement and service quality.

Facilities Manager at James Paget University Hospital NHS Foundation Trust (2025-05 – Present)

Responsible for Domestic Services, Waste, Linen, Accommodation and Car Parking services across the Trust.

• Leading service improvements to enhance operational performance and patient experience.
• Driving sickness reduction and staff engagement initiatives.
• Ensuring compliance with NHS Cleaning Standards and infection control requirements.
• Managing PLACE assessments, environmental audits and quality inspections.
• Working with senior stakeholders and contractors to deliver safe, effective services.

Acting Soft Services Manager / Facilities Soft Services Coordinator at John Innes Centre, Norwich (2020-03 – 2025-03)

• Managed soft services across a large research campus.
• Led cleaning, security and catering service delivery.
• Managed contractors, budgets and procurement activities.
• Delivered service improvements and compliance programmes.

Facilities Coordinator at CBRE – Quadram Institute, Norwich (2018-05 – 2020-04)

• Coordinated soft facilities services within a healthcare and research environment.
• Managed supplier performance, waste, security and catering contracts.
• Maintained compliance with health, safety and quality standards.

Quality & H&S Auditor at Quinto Crane & Plant Ltd (2015 – 2018)

Senior Facilities Coordinator at 14forty (Eurest Services) (2010 – 2015)