Lisa Mason

A highly motivated individual with excellent admin skills gained across a number of diverse roles. Taking the initiative during challenging times, confident in managing issues and mapping out new processes and challenging them whilst maintaining progress in line with project plans. Previously delivered an improved more efficient and effective service for my client.

Now aiming to deliver similar results in a challenging new role which will utilise my meticulous attention to detail, and friendly, professional manner.

Facilities Coordinator at KP Snacks (Butterkist) (2023-01 – Present)

• Responsible for Site Security and Access Control Management including issuing weekly management reports
• Primary contact for Visitor Management and Site Inductions
• Ordering of general PPE as well as ensuring that the factory PPE vending machine is fully stocked
• Issuing and tracking safety footwear
• Responsible for factory garment order including laundry management
• Ensuring new employee's have all required PPE, relevant locker allocation and correct access cards for factory floor
• Onsite management of food vendors, stock level checking across all shifts ensuring all employees are provided for
• Carry out all third party KPI Reviews with third-party company's relevant to Facilities Department
• Supplier Auditing
• Booking accommodation, conference rooms and making any necessary travel arrangements such as flights, taxis for internal and external meetings
• Budget control and credit card management
• Serve as Deputy on the HSE Pillar and update the site communications board
• Collate accident data, carry out trend analysis and submit findings at the monthly HSE meeting
• Assist in factory wide Fire Evacuation drills
• Ad hoc admin support when required

Temp Work at Brook Street (2022-10 – 2022-11)

Labour Controller at PTSG Ltd (2021-03 – 2022-07)

• Planned all works for a designated area on a rolling weekly basis, liaised with both clients and engineers. In practice this involved focusing on the present week as well as the following week to track progress also ensured that the schedules were filled and jobs were completed on time
• Provided exceptional customer service, built strong relationships with key contacts that retained current business plus generated new leads. This included paying particular attention to key accounts so that exemplary service and reporting was carried out in line with the relevant Service Level Agreements
• Supported the engineers in the field, ensured that they had the correct Health & Safety training, job information, equipment, all whilst acting as point of liaison for them with the client and relevant internal department
• Arranged travel and accommodation for engineers working away from home. This involved Purchase Order's being issued and expenditure being checked to make sure it was within budget and in line with the company's expenses policy
• Tracked work completion and worksheet return from engineers via Big Change scheduling system
• Updated engineers weekly forecast
• Supplied comprehensive and accurate invoice information to the Accounts Department
• Generated various management reports (Key Performance Indicators, Invoicing, Weekly and Monthly Business Updates)
• Any other ad hoc tasks for the management team that maintained service and the division's commercial/financial commitments

Facilities Coordinator at A.S.Watson Group (2019-10 – 2021-03)

• Emailed P10 Daily Reports for Superdrug & Savers to AM & RM's and collated responses
• Prioritised any unassigned jobs before report issued back to Mitie
• Instructed subcontractors via email if necessary and requested relevant PO's
• Responsible for keeping FM Inbox up to date, answered queries, chased updates from Mitie
• Provided weekly Shutter Report to Property Director, followed by daily updates
• Assisted in weekly Mitie call, taking minutes
• Fully reviewed the monthly Variable Fee file from Mitie
• Ensured contractual compliance regarding completion of jobs and documentation
• Issued queries and challenged Mitie, seeing query through to an acceptable resolution
• Compiled and issued regular Variable Fee file updates to the Property Director & FM Team along with supporting data

Works Coordinator at Jet Aire Services (2018-02 – 2019-02)

• Scheduled call outs as well as PPM works from BDM's, dispatched job cards to crews
• Ensured correct personnel and equipment were issued along with confirming site access
• Checked all engineer paperwork against invoice to ensure it had been correctly completed in line with the company policies and procedures and clients request
• Assisted in managing fleet waste highlighting any non-compliant weights
• Managed the On Call Rota system, stock levels including plant equipment and fuel
• Issued completed drainage surveys along with recommended remedial actions and quotations
• Assisted with Business Development and Key Account Management to ensure that the most effective, efficient and profitable service was being provided

Service Coordinator at Interserve Fire (2015-07 – 2017-10)

Senior Service Coordinator at Carillion Plc (2014-10 – 2015-07)

Compliance Admin at Carillion Plc (2013-03 – 2014-10)

H&S Claims Manager at Swissport Ltd (2011-05 – 2012-09)

H&S Accident Administrator at Mark Group Ltd (2009-07 – 2011-05)

H&S Administrator at Mark Group Ltd (2009-04 – 2009-07)

Administration Assistant at WYG (2005-05 – 2009-04)

Temp Work – Receptionist / Admin (2004-11 – 2004-12)

Administration Assistant at PCTI Solutions (2002-07 – 2004-02)

Dental Nurse at Jones & Associates (1999-07 – 2002-07)

Advanced GNVQ in Health & Social Care

GCSE in English Literature & Language (B), Science (C), History (C), Maths (E), Tech Textiles (E) French (D), Child Care Development (C), Drama (B)