Lisa Milton

Customer-focused professional with extensive experience across retail, finance, and customer service environments. Proven ability to lead teams, manage operations, and deliver excellent customer experiences. Strong communication and organisational skills with a consistent record of meeting targets and maintaining high service standards.

Customer Experience Manager - William Hill - Aberdeen

(2016-12)

• Lead and manage shop team to deliver excellent customer service and achieve targets
• Handle customer queries and ensure a positive in-store experience
• Responsible for cash handling, banking, and daily shop operations

Customer Service Advisor - William Hill - Aberdeen

(2016-01 - 2016-12)

• Delivered high standards of customer service
• Managed cash handling and maintained shop presentation
• Promoted products and ensured customer satisfaction

Store Assistant - Aldi

(2013 - 2015)

• Worked in a fast-paced retail environment
• Operated tills, replenished stock, and maintained store standards

Retail Sales Assistant - Poundworld - Irvine

(2012 - 2013)

• Provided customer service, cash handling, and stock replenishment

Counter Clerk - Irvine Post Office - Irvine

(2009 - 2012)

• Managed counter services including payments, sales, and DVLA services
• Balanced cash and maintained accuracy in a busy branch

Account Manager - Welcome Finance - Saltcoats

(2008 - 2008)

• Managed client accounts and negotiated repayment plans
• Conducted home visits and contributed to team targets

Customer Service Adviser - Becogent - Kilmarnock

(2007 - 2008)

• Handled banking queries and promoted financial products
• Consistently achieved performance targets

Collections Agent - Shopacheck Financial Services

(2006 - 2007)

• Collected repayments and promoted loan products
• Maintained accurate financial records

GCSEs or equivalent