Lisa Pearman

A resourceful, self-motivated and results driven individual with vast experience in Secretary and Administrative duties. I have experience of working with a range of multidisciplinary experts, as well as with vulnerable clients within a legal setting. I continuously demonstrate a strong, professional work ethic, focusing on the needs and demands of both the business and the customers it serves, whilst ensuring all regulatory and internal obligations are met.

I have proved my ability to prioritise and work to a deadline as well as work in a team to gain target driven assignments. I am articulate, proactive whilst combining a professional and confident approach using excellent interpersonal skills

Administration Manager - The Circle Gym and Spa

(2022-04 - 2026-02)

• Respond to all new member enquiries in a timely and efficient manner ensuring that potential members are given all the relevant information.
• Hosting tours
• Answering emails and calls, responsible for processing new memberships and prospect leads.
• Dealing with checking/processing new and current annual membership renewals and payments.
• Making sure all memberships via DD payments are set up in the correct format and all members profiles are up to required standard.
• Monthly monitoring of membership arrears and solely responsible for debt collection of outstanding payments.
• Processing membership cancellations and membership freeze requests.
• Assisting with member-related issues, resolving complaints and handing them to management when necessary.

Receptionist - The Circle Gym and Spa

(2020-08 - 2022-04)

• Opening and closing procedures of the club
• Welcoming and checking in members at reception
• Gym tours and membership sales
• Dealing with a multitude of customer queries regarding club information, memberships, payments, and complaints
• Hourly club checks to ensure the highest of standards
• Plant operation including pool and spa testing
• General cleaning of the facilities

Administrative Officer - Ministry of Justice – East London Tribunal Service

(2015-08 - 2018-07)

• Managing an individual case load of employment tribunals preparing court documentation and bundles; following standard operating procedures in accordance with Tribunal procedures and employment legislation
• Managing settlements, withdrawals, and postponements effectively, responding in a timely manner, particularly to urgent matters
• Clerking for hearings, ensuring efficient, timely running of hearings; offering exceptional customer service to claimants and respondents prior to their hearings.
• Liaising with parties, judiciary, members and MOJ staff to always ensure an effective service; developing interpersonal skills to respond to a range of experts and service users.
• Signing in clients, customers, and staff, liaising with main office and security officers
• Dealing with customer queries, complaints, and issues

Administrative Officer - Ministry of Justice – Stratford Magistrates Court

(2014-11 - 2015-04)

• Conducting administrative tasks including opening and dispatching post; sending Tribunal correspondence to parties, actioning directions from judiciary
• Delivering excellent customer service in a variety of ways; face to face customer service, dealing with enquiries and customer problems; telephone and written correspondence providing timely and professional responses; developing a confident and professional customer service manner

Administrative Officer - Ministry of Justice – Waltham Forest Magistrates Court

(2014-08 - 2014-11)

• Processing and completing casework related to driving charges; processing and endorsing driving licenses and penalties according to standard operating procedures and deadlines.
• Liaising with multiple parties and government bodies, ability to work in a team of multi-disciplinary experts and service users
• Managing casework and decisions; recording decisions on the internal database; efficient data input management; ensuring all stored information is accurate and concise.

Administrative Officer - Ministry of Justice – East London Tribunal Service

(2013-02 - 2014-08)

• Working with a variety of vulnerable appellants, managing any specific needs they may have.
• Clerking for hearings over a multitude of jurisdictions, including asylum support, criminal injuries compensation and employment; following specific clerking procedures for each jurisdiction.

Secretary - Kitewood Estates

(2008-01 - 2012-03)

• Recording, filing, and retrieving information as necessary
• Diary management, arranging meetings, dealing with emails, and drafting letters
• Preparation of monthly expenses in a excel spreadsheet and sending to HQ
• Responsible for daily running of the office including managing stock and replenishments of office supplies

Administration Assistant - Home Ownership Department – LBTH

(2006-11 - 2007-12)

• Responsible to the Department Manager in providing office support across nine teams
• Managing team correspondence
• Processing tenants Right to Buy applications and responses
• General office support
• Providing effective training to new members of staff, ensuring they comply with standard operating procedures

Diploma - Legal Secretaries & Personal Assistance - Institute of Legal Secretaries

QNVQ ICT - English - Bishop Challoner Girls School