Administration Manager - The Circle Gym and Spa
(2022-04 - 2026-02)
- Respond to all new member enquiries in a timely and efficient manner ensuring that potential members are given all the relevant information.
- Hosting tours
- Answering emails and calls, responsible for processing new memberships and prospect leads.
- Dealing with checking/processing new and current annual membership renewals and payments.
- Making sure all memberships via DD payments are set up in the correct format and all members profiles are up to required standard.
- Monthly monitoring of membership arrears and solely responsible for debt collection of outstanding payments.
- Processing membership cancellations and membership freeze requests.
- Assisting with member-related issues, resolving complaints and handing them to management when necessary.
Receptionist - The Circle Gym and Spa
(2020-08 - 2022-04)
- Opening and closing procedures of the club
- Welcoming and checking in members at reception
- Gym tours and membership sales
- Dealing with a multitude of customer queries regarding club information, memberships, payments, and complaints
- Hourly club checks to ensure the highest of standards
- Plant operation including pool and spa testing
- General cleaning of the facilities
Administrative Officer - Ministry of Justice – East London Tribunal Service
(2015-08 - 2018-07)
- Managing an individual case load of employment tribunals preparing court documentation and bundles; following standard operating procedures in accordance with Tribunal procedures and employment legislation
- Managing settlements, withdrawals, and postponements effectively, responding in a timely manner, particularly to urgent matters
- Clerking for hearings, ensuring efficient, timely running of hearings; offering exceptional customer service to claimants and respondents prior to their hearings.
- Liaising with parties, judiciary, members and MOJ staff to always ensure an effective service; developing interpersonal skills to respond to a range of experts and service users.
- Signing in clients, customers, and staff, liaising with main office and security officers
- Dealing with customer queries, complaints, and issues
Administrative Officer - Ministry of Justice – Stratford Magistrates Court
(2014-11 - 2015-04)
- Conducting administrative tasks including opening and dispatching post; sending Tribunal correspondence to parties, actioning directions from judiciary
- Delivering excellent customer service in a variety of ways; face to face customer service, dealing with enquiries and customer problems; telephone and written correspondence providing timely and professional responses; developing a confident and professional customer service manner
Administrative Officer - Ministry of Justice – Waltham Forest Magistrates Court
(2014-08 - 2014-11)
- Processing and completing casework related to driving charges; processing and endorsing driving licenses and penalties according to standard operating procedures and deadlines.
- Liaising with multiple parties and government bodies, ability to work in a team of multi-disciplinary experts and service users
- Managing casework and decisions; recording decisions on the internal database; efficient data input management; ensuring all stored information is accurate and concise.
Administrative Officer - Ministry of Justice – East London Tribunal Service
(2013-02 - 2014-08)
- Working with a variety of vulnerable appellants, managing any specific needs they may have.
- Clerking for hearings over a multitude of jurisdictions, including asylum support, criminal injuries compensation and employment; following specific clerking procedures for each jurisdiction.
Secretary - Kitewood Estates
(2008-01 - 2012-03)
- Recording, filing, and retrieving information as necessary
- Diary management, arranging meetings, dealing with emails, and drafting letters
- Preparation of monthly expenses in a excel spreadsheet and sending to HQ
- Responsible for daily running of the office including managing stock and replenishments of office supplies
Administration Assistant - Home Ownership Department – LBTH
(2006-11 - 2007-12)
- Responsible to the Department Manager in providing office support across nine teams
- Managing team correspondence
- Processing tenants Right to Buy applications and responses
- General office support
- Providing effective training to new members of staff, ensuring they comply with standard operating procedures
