Professional Administrator
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Highly effective, articulate professional Administrator with over 20 years' experience within the logistic/distribution industry. Possesses excellent interpersonal skills enabling a good fit within teams and a respected leadership style. Committed to the highest levels of customer satisfaction and utilises excellent communication, negotiation, influencing and relationship building skills to drive a customer focused delivery system at every level.
Site Administrator - RCI - Warrington
(2018-05)
To be accountable and responsible for the inputting of figures for customers and updating stock reports on a daily basis, to which the upmost accuracy and attention to detail is essential. To ensure that RCI qualities are maintained and excelled. Including inputting/updating wash figures into the SAP system and internal reports, checking all data entry to level that is acceptable to the Site Manager currently aimed at 99.9%, being in control of the stock variances, making sure any variances are kept to a minimum and adjustments are in line with physical counts.
Answering all incoming calls, contacting customers, suppliers and arranging deliveries/collections to the site. Preparing and submitting timesheets to payroll according to time card, overtime, holiday and sickness for all employees. Maintaining and updating HR/Training records and dealing with any HR related issues.
Being accountable for health and safety on the site, making sure investigations, written statements and actions are met.
Warehouse Operations Administrator - HARVEYS – The Furniture Store - Warrington
(2014-02 - 2016-09)
Provide full support to the Management team to control all stock inventory and administration duties (inclusive of Transport) with the system in process from booking in, to discrepancies of stock whether it be damage goods or incorrectly received. To administer the location and specification of the products, conducting and recording perpetual counts and checks of the inventory within the DC and reconciling with the warehouse systems. Report on the control of the order picking/goods out operations to ensure their accuracy, with the minimum of handling damage.
Ensure failures, deliveries and stock movement is processed and added to the system. Product statistics. Co-ordination, organisation, administration of all stock including movements from other locations to ensure they are recorded accurately and are presentable for inventory integrity.
Liaison with the management team to ensure the smooth flow through of stock and that it is protected at all times. Quality assurance on furniture. In-depth knowledge of the Warehouse and Transport systems including PDA's.
Liaising with Stores, other DC's and internal/external customers (eg suppliers) inclusive of resolving issues, actioning branc
Senior Warehouse Administrator/Despatch Manager - ScS Warehouse – Sofa Carpet Specialist - Warrington
(2000-11 - 2013-01)
Develop and train admin/warehouse staff in the companies systems making sure paperwork is done correctly and accurately for audits. Ensure the warehouse keeps within budget specially in areas relating to outside carriers expenditure. Responsible for all warehouse staff and security of the building when the Warehouse Manager is absent.
Dealing with drivers enquiries from waiver forms, missing furniture, service issues/complaints and daily debriefs. Monthly staff rota's for drivers with holidays and days off with accordance to the driving regulations. Weekly input of staff hours and overtime for payroll against timesheets/data including agency staff.
Ensure taco graphs and digital cards are downloaded correctly and collated. Driving licences, daily inspections of vehicles are all updated in accordance with the Department of Transport (DOT) regulations. Undertake weekly reports collating information for Senior, Regional and Managing Directors on all warehouse activities.
Experience of HR related activities, performance reviews, appraisal, disciplinary and grievances. Warehouse stock takes undertaken either manually or with hand held scanners with any discrepancies investigated and dea
Warehouse Administrator - ScS Warehouse – Sofa Carpet Specialist - Warrington
(2000-02 - 2000-11)
Effectively dealt with suppliers to arrange delivery stock into the warehouse in line with Company policy and established work practices. Deal promptly and efficiently with all customers queries to achieve consistently high levels of customer service. Produce daily delivery schedules to ensure cost effective use of delivery vehicles, in turn ensuring timely delivery of customer orders and optimum performance of delivery vehicles.
Accurately complete, within specified deadlines, pick lists, and dispatch notes to ensure the prompt delivery of customers' orders. Undertake to efficiently process customer deliveries by ensuring the accurate inputting of customer details onto the Sales ordering process system. Confirm unsuccessful deliveries and take corrective action to ensure the successful delivery of customer orders.
Monitored the stock in and out of the warehouse in accordance with the company's procedure. Up to date and accurate filing systems for all administration and customer correspondence to ensure ease of access to information. Provide effective word processing support to the Warehouse Manager.
Pro-actively contributes to the day to day management of Health & Safety within th
Service Agent - FEDERAL EXPRESS EUROPE INC - Wythenshawe, Manchester
(1996-06 - 1997-05)
Process all operational paperwork and give appropriate feedback to Senior Managers. Provide over the counter service, processing packages ensuring that they meet service, shipping requirements (DG aware) and correct declaration for customs. Prepare all daily reports on scanning, exceptions, overtime, daily cash, volumes etc.
Perform quality audits on courier paperwork. Operate company's in house systems for scanning airway bills, retrieving data and tracking shipments. Deal with non-delivery packages (caged items). Also required to help out on local deliveries and assist the export clerk with reload of vehicles.
Receptionist/Telephonist - FEDERAL EXPRESS EUROPE INC - Coventry, Warwickshire
(1994-06 - 1996-06)
Working with a busy Merlin Switchboard dealing with 100's of calls from customers and employees from the UK and International, providing a courteous, efficient and caring service. Dealing with customers on a face to face basis, greeting them, dealing with their inquiries or processing packages. Ensuring security procedures for visitors are kept updated in case of emergencies including health and safety procedures.
I.D badges are being worn at all times. Liaising with BT engineers, regarding any faults to phone/lines in the building or alarms from the switchboard concerning the trunks from urgent to non-urgent cases. Updating the telephone lists within the databases for new employees, changing job titles, extension numbers, car registration numbers and any other administrative support for departments.
Meetroom management, ordering catering supplies for buffets and refreshments.
Receptionist/Administrator - HOLMES THE MORTGAGE PEOPLE - Coventry, Warwickshire
(1992-07 - 1993-12)
Looking after all our client's mortgages, making sure they go through as speedily as possible without any unnecessary hassle to the client. Jobs included all reception duties e.g. answering phone calls internal and external calls, dealing with clients on face to face basis, maintain and updating the Sales ledger book and filing. Providing all clerical support for the Mortgage Consultants including preparing the mortgage applications for submission to the relevant Building Society or Banks and corresponding with Solicitors, Surveyors and Estate Agents.
Sales Training Administrator - FEDERAL EXPRESS EUROPE INC - Nuneaton, Warwickshire
(1991-01 - 1992-05)
Looking after six Sales Training Facilitators, three in Europe, (Italy, France and Holland) and three in the UK with one Sales Training Director providing full clerical support. Jobs included memos, letters, typing and updating of manuals, training records, filing reports and course workshops. Booking conferences, seminars, hotel accommodation and training courses anywhere in Europe.
Inspecting hotels to see if they can accommodate the delegates needs and ensure we stay within our budget. Ordering equipment and stationary. Making sure travel arrangements are booked e.g. flights, taxis, car hire etc.
Booking conference calls. Corresponding with delegates and Senior Managers with relevant training information to ensure that all courses are run smoothly and that employees files are kept updated. Calligraphy on certificates.
YT Assistant Training Administrator - FEDERAL EXPRESS EUROPE INC
(1989-07 - 1991-01)
Worked in the Training Department helping to look after seven Training Officers all based in the UK. Duties included typing of letters, memos, reports and training manuals. Arranging training facilities at a FEDEX location or a hotel and booking their accommodation.
Making sure all training materials are updated and relevant. Dealing with post room duties e.g. faxing, franking and sorting the incoming and outgoing post for the building. Reception duties when required using a Merlin Switchboard system.
RSA Diploma - Office Procedures - Business Administration Level II - INTEC, College of Business & Commerce
RSA 1 - Typing - Distinction - INTEC, College of Business & Commerce
RSA 1 - Word Processing – Distinction - INTEC, College of Business & Commerce
GCSE - Biology, Geography, English Literature, English Language, Maths, Home Economics, Typing and Religious Education - Alderman Smith School
