Lisa Tarman

A highly professional, approachable and conscientious individual with over 25 years' experience across customer service, reception, administration, healthcare, education and support services. Experienced in working in busy environments where excellent communication, organisation, confidentiality and professionalism are essential. Confident welcoming visitors, dealing with telephone and email enquiries, managing appointments and records, coordinating information and providing a friendly and efficient front-of-house service.

Previous experience as a Teaching Assistant, alongside extensive healthcare and safeguarding experience, has developed a strong understanding of working with children, young people, families and vulnerable individuals. Highly organised and calm under pressure, with the ability to prioritise competing demands, handle sensitive situations appropriately and work effectively both independently and as part of a team. Committed to creating a welcoming, safe and professional environment for pupils, parents, staff, visitors and the wider community.

Dental Receptionist (2025-01 – Present)

• Provide a friendly, professional and welcoming front-of-house service.
• Greet and assist patients, visitors and colleagues.
• Answer, screen and transfer telephone calls professionally.
• Respond to enquiries in person, by telephone and email.
• Manage appointments, diaries and reception administration.
• Maintain accurate records and update computerised systems.
• Handle confidential and sensitive information appropriately.
• Liaise with colleagues and external organisations to ensure information is communicated accurately.
• Process correspondence, documentation and general administrative tasks.
• Manage competing priorities within a busy reception environment.
• Deal calmly and professionally with challenging, sensitive or unexpected situations.
• Follow safeguarding, confidentiality, security, health and safety and organisational procedures.
• Maintain a professional, organised and welcoming reception environment.
• Provide consistent, high-quality customer service to all visitors.

Care Coordinator & Client Manager at Advantage Healthcare, CCH Group (2023-01 – 2025-01)

• Built and maintained positive professional relationships with clients, families and staff.
• Acted as a key point of contact, providing information, support and reassurance.
• Managed telephone and face-to-face enquiries and responded appropriately to concerns.
• Coordinated staff rotas, holidays, sickness and day-to-day operational requirements.
• Maintained accurate records and confidential client information.
• Completed safeguarding checks, risk assessments and operational reviews.
• Managed complaints and concerns professionally and escalated matters when appropriate.
• Supported staff through training, appraisals and performance reviews.
• Liaised with healthcare professionals, families and external organisations.
• Worked independently while maintaining effective communication with wider teams.

Quality Control Inspector at IQVIA (2020-01 – 2023-01)

• Monitored quality and compliance against required standards.
• Provided support, guidance and training to colleagues.
• Investigated errors and maintained accurate records.
• Identified issues and supported corrective and improvement actions.
• Managed confidential information with a high level of attention to detail.
• Worked independently while communicating effectively with colleagues and management.
• Demonstrated excellent organisational and time-management skills.

Healthcare Professional at Optegra Eye Health Care Hospital

Previous Healthcare Experience

• Worked as part of a multidisciplinary team within a busy healthcare environment.
• Welcomed and supported patients throughout their appointments and treatment.
• Provided reassurance and clear information to patients and families.
• Supported patients with additional needs, including dementia.
• Acted as Dementia Lead and promoted person-centred support.
• Followed safeguarding, confidentiality, health and safety and clinical procedures.
• Communicated effectively with patients, families, consultants, nurses and other professionals.

Self-Employed Beauty & Aesthetics Therapist at All Tanned Up (2018-01 – 2020-01)

• Managed all aspects of a customer-facing business.
• Welcomed clients and provided a professional and friendly service.
• Managed appointments, bookings, payments and administration.
• Responded to customer enquiries and resolved concerns professionally.
• Maintained accurate client records and confidentiality.
• Managed stock, ordering and day-to-day business requirements.
• Developed strong customer relationships through excellent communication and service.

Administrator, Scheduler & Customer Services at CSH Environmental / Colchester Skip Hire (2015-01 – 2018-01)

• Provided customer service by telephone and email.
• Managed customer enquiries and resolved queries efficiently.
• Scheduled deliveries and coordinated drivers and daily operations.
• Completed administration, data entry and record keeping.
• Used Sage 50 and Microsoft Office.
• Communicated with customers, drivers and internal teams.
• Managed competing priorities within a busy working environment.
• Maintained accurate information and documentation.

Pre-Assessment Clinic / Ward Assistant / Outpatients at Oaks Hospital, Colchester (2009-01 – 2015-01)

Pre-Assessment Clinic (2012–2015), Ward Assistant (2009–2012), Outpatients (2011–2012)

• Welcomed and supported patients and families within a busy hospital environment.
• Communicated professionally with patients, relatives, consultants and clinical staff.
• Maintained accurate and confidential patient information.
• Supported patients with a wide range of needs, including dementia and mental health needs.
• Followed safeguarding and confidentiality procedures.
• Worked effectively as part of a multidisciplinary team.
• Provided reassurance and support during what could be stressful or sensitive situations.

Bank Healthcare Assistant at NHS Mental Health – Longview Adolescent Unit (2009-01 – 2011-01)

• Supported young people within a residential mental health environment.
• Promoted safety, safeguarding and wellbeing.
• Communicated appropriately with adolescents, families and healthcare professionals.
• Followed established procedures and maintained confidentiality.
• Remained calm and professional when dealing with challenging situations.

Home Care Worker at Care UK (2006-01 – 2011-01)

• Supported older people in their own homes with dignity and respect.
• Built positive relationships with clients and families.
• Promoted independence and wellbeing.
• Maintained confidentiality and accurate records.
• Communicated effectively with families and other professionals.

Teaching Assistant at Hazelmere Junior School, Colchester (2005-01 – 2006-01)

• Supported teachers and pupils within a junior school environment.
• Assisted children with learning and classroom activities.
• Supported pupils' wellbeing and encouraged positive behaviour.
• Worked collaboratively with teaching staff.
• Communicated appropriately with children and colleagues.
• Helped maintain a positive, safe and inclusive learning environment.

Full-Time Mother (1998-01 – 2005-01)

Managed the responsibilities of raising a family while developing strong organisational, communication, planning and time-management skills.

Basic Military Training at British Army (1997-01 – 1998-01)

• Successfully completed basic military training.
• Developed strong discipline, teamwork, communication and organisational skills.
• Demonstrated the ability to remain calm and effective under pressure.

Practitioner's 1st Year Degree – Anglia Ruskin University (2014-01)

NVQ Level 2 in Health & Social Care (2005-01 – 2011-01)

NVQ Level 2 in Beauty Therapy (1994-01 – 1996-01)

– The Manningtree High School (1989-01 – 1994-01)