Dental Receptionist (2025-01 – Present)
- Provide a friendly, professional and welcoming front-of-house service.
- Greet and assist patients, visitors and colleagues.
- Answer, screen and transfer telephone calls professionally.
- Respond to enquiries in person, by telephone and email.
- Manage appointments, diaries and reception administration.
- Maintain accurate records and update computerised systems.
- Handle confidential and sensitive information appropriately.
- Liaise with colleagues and external organisations to ensure information is communicated accurately.
- Process correspondence, documentation and general administrative tasks.
- Manage competing priorities within a busy reception environment.
- Deal calmly and professionally with challenging, sensitive or unexpected situations.
- Follow safeguarding, confidentiality, security, health and safety and organisational procedures.
- Maintain a professional, organised and welcoming reception environment.
- Provide consistent, high-quality customer service to all visitors.
Care Coordinator & Client Manager at Advantage Healthcare, CCH Group (2023-01 – 2025-01)
- Built and maintained positive professional relationships with clients, families and staff.
- Acted as a key point of contact, providing information, support and reassurance.
- Managed telephone and face-to-face enquiries and responded appropriately to concerns.
- Coordinated staff rotas, holidays, sickness and day-to-day operational requirements.
- Maintained accurate records and confidential client information.
- Completed safeguarding checks, risk assessments and operational reviews.
- Managed complaints and concerns professionally and escalated matters when appropriate.
- Supported staff through training, appraisals and performance reviews.
- Liaised with healthcare professionals, families and external organisations.
- Worked independently while maintaining effective communication with wider teams.
Quality Control Inspector at IQVIA (2020-01 – 2023-01)
- Monitored quality and compliance against required standards.
- Provided support, guidance and training to colleagues.
- Investigated errors and maintained accurate records.
- Identified issues and supported corrective and improvement actions.
- Managed confidential information with a high level of attention to detail.
- Worked independently while communicating effectively with colleagues and management.
- Demonstrated excellent organisational and time-management skills.
Healthcare Professional at Optegra Eye Health Care Hospital
Previous Healthcare Experience
- Worked as part of a multidisciplinary team within a busy healthcare environment.
- Welcomed and supported patients throughout their appointments and treatment.
- Provided reassurance and clear information to patients and families.
- Supported patients with additional needs, including dementia.
- Acted as Dementia Lead and promoted person-centred support.
- Followed safeguarding, confidentiality, health and safety and clinical procedures.
- Communicated effectively with patients, families, consultants, nurses and other professionals.
Self-Employed Beauty & Aesthetics Therapist at All Tanned Up (2018-01 – 2020-01)
- Managed all aspects of a customer-facing business.
- Welcomed clients and provided a professional and friendly service.
- Managed appointments, bookings, payments and administration.
- Responded to customer enquiries and resolved concerns professionally.
- Maintained accurate client records and confidentiality.
- Managed stock, ordering and day-to-day business requirements.
- Developed strong customer relationships through excellent communication and service.
Administrator, Scheduler & Customer Services at CSH Environmental / Colchester Skip Hire (2015-01 – 2018-01)
- Provided customer service by telephone and email.
- Managed customer enquiries and resolved queries efficiently.
- Scheduled deliveries and coordinated drivers and daily operations.
- Completed administration, data entry and record keeping.
- Used Sage 50 and Microsoft Office.
- Communicated with customers, drivers and internal teams.
- Managed competing priorities within a busy working environment.
- Maintained accurate information and documentation.
Pre-Assessment Clinic / Ward Assistant / Outpatients at Oaks Hospital, Colchester (2009-01 – 2015-01)
Pre-Assessment Clinic (2012–2015), Ward Assistant (2009–2012), Outpatients (2011–2012)
- Welcomed and supported patients and families within a busy hospital environment.
- Communicated professionally with patients, relatives, consultants and clinical staff.
- Maintained accurate and confidential patient information.
- Supported patients with a wide range of needs, including dementia and mental health needs.
- Followed safeguarding and confidentiality procedures.
- Worked effectively as part of a multidisciplinary team.
- Provided reassurance and support during what could be stressful or sensitive situations.
Bank Healthcare Assistant at NHS Mental Health – Longview Adolescent Unit (2009-01 – 2011-01)
- Supported young people within a residential mental health environment.
- Promoted safety, safeguarding and wellbeing.
- Communicated appropriately with adolescents, families and healthcare professionals.
- Followed established procedures and maintained confidentiality.
- Remained calm and professional when dealing with challenging situations.
Home Care Worker at Care UK (2006-01 – 2011-01)
- Supported older people in their own homes with dignity and respect.
- Built positive relationships with clients and families.
- Promoted independence and wellbeing.
- Maintained confidentiality and accurate records.
- Communicated effectively with families and other professionals.
Teaching Assistant at Hazelmere Junior School, Colchester (2005-01 – 2006-01)
- Supported teachers and pupils within a junior school environment.
- Assisted children with learning and classroom activities.
- Supported pupils' wellbeing and encouraged positive behaviour.
- Worked collaboratively with teaching staff.
- Communicated appropriately with children and colleagues.
- Helped maintain a positive, safe and inclusive learning environment.
Full-Time Mother (1998-01 – 2005-01)
Managed the responsibilities of raising a family while developing strong organisational, communication, planning and time-management skills.
Basic Military Training at British Army (1997-01 – 1998-01)
- Successfully completed basic military training.
- Developed strong discipline, teamwork, communication and organisational skills.
- Demonstrated the ability to remain calm and effective under pressure.
