Lisa Whitehead
Healthcare Assistant / Phlebotomist
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About
A dedicated and adaptable healthcare professional with extensive experience in clinical support, phlebotomy, and patient care. Highly organised with excellent communication and interpersonal skills, I take pride in delivering a compassionate, efficient, and professional service. Confident working both independently and as part of a multidisciplinary team, with a strong commitment to maintaining patient safety and confidentiality.
Experience
Healthcare Assistant / Phlebotomist - Circle Health Group (Sloane Hospital) - London
(2021-01)
Provide high-quality clinical support to consultants, nurses, and doctors within a busy private hospital setting.
- Perform phlebotomy, blood pressure checks, ECGs, and other clinical observations.
- Assist consultants with PRP (Platelet-Rich Plasma) treatments, including sample preparation and patient care during procedures.
- Run a small in-house laboratory, managing all lab-related emails, patient and consultant enquiries, and booking of specialised diagnostic tests.
- Support pre-assessment clinics and prepare patients for surgical and outpatient procedures.
- Adhere to infection control and patient safety protocols in all clinical areas.
- Deliver compassionate care and ensure patient comfort and confidentiality at all times.
Bank Nurse (Community Phlebotomist) - Bromley Healthcare - Bromley
- Conduct community visits to collect blood samples from patients in their homes.
- Ensure accurate labelling, handling, and safe transportation of specimens.
- Provide a professional and reassuring presence for patients during procedures.
Administrative Assistant - APC Building Services
(2016-01 - 2019-12)
- Performed general office duties including filing, data entry, and telephone enquiries.
- Maintained accurate records and provided administrative support to management.
Phlebotomist / Healthcare Assistant - Elm House Surgery
(2015-01 - 2016-12)
- Collected blood samples, labelled and sent them to the laboratory efficiently.
- Performed new patient checks, ECGs, and other clinical duties.
- Managed reception tasks such as booking appointments, handling calls, and liaising with clinicians.
- Assisted with the daily opening and closing of the surgery.
Receptionist & Swimming Instructor - Bromley MyTime - Bromley
(2005-01 - 2008-12)
- Provided front-of-house reception cover for Bromley Pavilion and Beckenham Spa.
- Delivered swimming lessons for children under 8, promoting water safety and confidence.
Dental Nurse / Receptionist - Sackwild & Byttebier Dental Practice
(2002-01 - 2008-12)
- Assisted dentists in NHS practice with all chairside duties, including suction, x-rays, and mixing materials.
- Provided reception cover, processed payments, and handled patient queries.
Head Dental Nurse - Whitecross Dental Care
(1999-01 - 2002-12)
Supported dentists and specialists (Oral Surgery, Periodontics, Endodontics) in a busy private practice. Promoted to Head Dental Nurse, responsible for training new staff, conducting surgery checks, and managing stock control.
- Provided management cover including patient bookings, payments, and staff coordination.
Trainee Clinical Support Worker - Lewisham Hospital - Lewisham
(1996-01 - 1999-12)
- Assisted nursing staff on a trauma orthopaedic ward.
- Monitored vital signs, dressed wounds, and supported patient hygiene and mobility.
- Administered subcutaneous injections and assisted with blood taking and cannulation.
- Completed NVQ Level 2 in Health & Social Care and Access to Nursing Course (Level 3 credits).
Education
GCSE - Art, Geography, Maths, English
Access to Nursing Course - Nursing
NVQ Level 2 - Health & Social Care
