Lisa Whitehead

A dedicated and adaptable healthcare professional with extensive experience in clinical support, phlebotomy, and patient care. Highly organised with excellent communication and interpersonal skills, I take pride in delivering a compassionate, efficient, and professional service. Confident working both independently and as part of a multidisciplinary team, with a strong commitment to maintaining patient safety and confidentiality.

Healthcare Assistant / Phlebotomist - Circle Health Group (Sloane Hospital) - London

(2021-01)

Provide high-quality clinical support to consultants, nurses, and doctors within a busy private hospital setting.

• Perform phlebotomy, blood pressure checks, ECGs, and other clinical observations.
• Assist consultants with PRP (Platelet-Rich Plasma) treatments, including sample preparation and patient care during procedures.
• Run a small in-house laboratory, managing all lab-related emails, patient and consultant enquiries, and booking of specialised diagnostic tests.
• Support pre-assessment clinics and prepare patients for surgical and outpatient procedures.
• Adhere to infection control and patient safety protocols in all clinical areas.
• Deliver compassionate care and ensure patient comfort and confidentiality at all times.

Bank Nurse (Community Phlebotomist) - Bromley Healthcare - Bromley

• Conduct community visits to collect blood samples from patients in their homes.
• Ensure accurate labelling, handling, and safe transportation of specimens.
• Provide a professional and reassuring presence for patients during procedures.

Administrative Assistant - APC Building Services

(2016-01 - 2019-12)

• Performed general office duties including filing, data entry, and telephone enquiries.
• Maintained accurate records and provided administrative support to management.

Phlebotomist / Healthcare Assistant - Elm House Surgery

(2015-01 - 2016-12)

• Collected blood samples, labelled and sent them to the laboratory efficiently.
• Performed new patient checks, ECGs, and other clinical duties.
• Managed reception tasks such as booking appointments, handling calls, and liaising with clinicians.
• Assisted with the daily opening and closing of the surgery.

Receptionist & Swimming Instructor - Bromley MyTime - Bromley

(2005-01 - 2008-12)

• Provided front-of-house reception cover for Bromley Pavilion and Beckenham Spa.
• Delivered swimming lessons for children under 8, promoting water safety and confidence.

Dental Nurse / Receptionist - Sackwild & Byttebier Dental Practice

(2002-01 - 2008-12)

• Assisted dentists in NHS practice with all chairside duties, including suction, x-rays, and mixing materials.
• Provided reception cover, processed payments, and handled patient queries.

Head Dental Nurse - Whitecross Dental Care

(1999-01 - 2002-12)

Supported dentists and specialists (Oral Surgery, Periodontics, Endodontics) in a busy private practice. Promoted to Head Dental Nurse, responsible for training new staff, conducting surgery checks, and managing stock control.

• Provided management cover including patient bookings, payments, and staff coordination.

Trainee Clinical Support Worker - Lewisham Hospital - Lewisham

(1996-01 - 1999-12)

• Assisted nursing staff on a trauma orthopaedic ward.
• Monitored vital signs, dressed wounds, and supported patient hygiene and mobility.
• Administered subcutaneous injections and assisted with blood taking and cannulation.
• Completed NVQ Level 2 in Health & Social Care and Access to Nursing Course (Level 3 credits).

GCSE - Art, Geography, Maths, English

Access to Nursing Course - Nursing

NVQ Level 2 - Health & Social Care