Litha Dlengezele

Detail-oriented and results-driven professional with a strong academic background, including a National Diploma in Logistics Management and a Certificate in Logistics & Supply Chain Management. Certified as a Cisco Network Associate (CCNA) and holder of the Regulatory Examination for Representatives (RE5), I combine technical expertise with regulatory knowledge to support compliance, risk management, and client-focused service delivery. With practical experience in network infrastructure and a commitment to maintaining high service standards, I am adaptable and ambitious, dedicated to continuous professional growth and making meaningful contributions in dynamic environments.

Client Support Agent at Afrihost (2026-04 – Present)

• Troubleshooting to ensure that Client challenges are resolved through Web Hosting, Fibre, LTE, VOIP and AirMobile

Fibre Technician at Britelink MCT (Contracted by Vumatel) (2022-03 – 2025-12)

Department: Maintenance

• Maintain and repair high-speed fibre connections for residential and business clients across the GPON (Gigabyte Passive Optical Network), ensuring minimal downtime and high service quality.
• Lead splicing operations during major infrastructure outages, restoring network functionality efficiently and reducing service disruptions.
• Act as a key liaison between clients, aerial fibre teams, and internal departments to ensure clear communication and timely issue resolution.
• Manage escalated service tickets with urgency, enhancing customer satisfaction and ensuring service-level compliance.
• Contribute to a high-performing maintenance team by proactively addressing client needs and identifying opportunities to improve service delivery.

Fibre Technician-in-Training at NanoFibre (Randburg) (2021-11 – 2022-02)

Department: Maintenance. Reason for Leaving: Contract was transferred to Britelink (Vumatel).

• Assisted with the maintenance and troubleshooting of fibre network connections at client sites under the supervision of senior technicians.
• Supported the maintenance team in diagnosing connection issues and coordinating with internal departments for timely solutions.

Regulatory Examination for Representatives (RE5) – Moonstone Business School of Excellence (2025)

Certificate in Logistics & Supply Chain Management – University of the Witwatersrand (2024)

National Diploma in Logistics Management – University of Johannesburg (2023)

Cisco Certified Network Associate (CCNA) – Sci-Bono Academy (2021)

Certificates in Microsoft Excel, Word & PowerPoint

First Aid – Level 1 & 2

National Senior Certificate (Matric) – Glenvista High School (2019)