Liubov Tzokova

Ambitious, energetic and highly motivated sales-focused professional with extensive experience in customer-facing, target-driven environments. Proven ability to build instant rapport, win client trust, negotiate effectively and deliver exceptional service. Strong commercial awareness with a First-Class degree in Business Management, currently completing a Master's Degree in Law and final CeMAP examination.

Passionate about the London property market, helping clients secure the right property, and building long-term client relationships. Ready to bring drive, professionalism and results-focused attitude into estate agency.

KYC Manager at Genting Casino (2022-05 – Present)

Build strong relationships with customers in a fast-paced environment, handling high-value clients with professionalism and discretion while managing compliance and regulatory procedures.

• Build strong relationships with customers in a fast-paced environment
• Handle high-value clients with professionalism and discretion
• Manage documentation, compliance and regulatory procedures
• Resolve issues quickly while maintaining excellent service standards
• Work efficiently under pressure and to deadlines

Casino Dealer / Inspector at Maxims Casino Club (2019-05 – 2021-10)

Delivered premium customer experience to regular and VIP clientele, built rapport quickly with clients from diverse backgrounds, and worked within performance-driven environment.

• Delivered premium customer experience to regular and VIP clientele
• Built rapport quickly with clients from diverse backgrounds
• Worked within performance-driven environment requiring confidence and communication
• Developed resilience, focus and persuasive interpersonal skills

Casino Dealer / Inspector at Gloucester Road Casino (2015-11 – 2019-04)

Awarded Dealer of the Year 2018 for outstanding performance, built strong repeat customer relationships and maintained professional standards.

• Awarded Dealer of the Year 2018 for outstanding performance
• Built strong repeat customer relationships and loyalty
• Maintained professional standards and attention to detail

Customer-facing hospitality and service roles at Various Employers (2008 – 2015)

Customer-facing hospitality and service roles across multiple locations.

• Customer-facing hospitality and service roles
• Developed strong people skills, adaptability and sales awareness
• Worked with international clients and multicultural teams

Master's Degree in Law

Bachelor's Degree in Business Management – Bloomsbury Institute, London

Professional Qualification in CeMAP