Liz Kiernan

I am customer focused, with over 20 years of experience in the retail industry. I have great planning skills with the initiative to identify tasks that need to be completed, and the ability to react to changing priorities. I am a self driven and a hard working individual, I demonstrate daily how to drive sales and maximize conversion and contribute to the success of the stores results and performance related KPI measures.

I am seeking a fulfilling position on a long-term basis, that offers growth opportunities and allows me to utilize my skills and experience, while making a significant contribution to the success of my employer.

General Assistant - Hobbycraft - Stockport

(2026-03)

Sales Floor

• Leading craft workshops with customers.
• Helium balloon inflation, creating a variety of balloon bouquet.
• Pick and label orders for home delivery within the time frame.
• Greet customers and help with their product enquiries and sales.
• Achieve targets in line with the KPI measures.
• Follow company procedures for returns and faulty items.
• Follow legal requirements and guidelines on age restricted items.

Customer Advisor/Designated Leader - Boots the Chemist - Stockport

(2021-10 - 2025-10)

• Key holder- Opening and closing of the store.
• Responsible for day-to-day running of the store, and leading the team, when no manager is present.
• Fire Marshal for store evacuation and fire alarm testing.
• Receive and put away delivery following SOPS guidelines.
• Carry out temperature and expiry date checks and rotate stock to minimize shrinkage.
• Clean and restock fridges, checking for pest infestations.
• Report and record all data. Price reduction of food and claiming for loss.
• Recording food charity donation to Olio.
• Cashing up daily takings / counting the safe and processing cash collections with Loomis.
• Control of internal keys.
• Pick and label orders for home delivery within the time frame.
• Greet customers and help with their product enquiries and sales.
• Achieve targets in line with the KPI measures.
• Follow company procedures for returns and faulty items.
• Follow legal requirements and guidelines on age restricted items.
• Promotional (weekly/monthly) and new season changeovers. follow planograms and manage time keeping, working to deadlines in a methodical way.
• Pick excess stock, receive and put delivery away safely.
• Stock count items daily/ weekly using a hand held device.
• I was selected to represent my store at the companywide perfume conference.
• I was nominated from my area for an award in 2022 for "Best of the Best" newcomer.

Customer Advisor - Argos - Stockport

(2002-09 - 2021-10)

• Tested and certified diamonds and measured and removed links from watches.
• Took ring sizes and ordered personalized orders.
• Processed sales, refunds and picking and packing of online orders.
• Delivered great customer service in all departments of the store.
• Received store delivery, and processed returns to the warehouse.
• Ensured all financial regulations were adhered to when selling insurance and credit products.
• Helped at other stores in the area with general support, stock takes, store closures and new store openings.
• Ensured items were stored tidily and safely within the warehouse, performed stock counts and made sure deliveries were put away in a timely manner.

GCSEs - 4 grades C, including Maths and English - Werneth School

GNVQ Advanced - Art and Design - The Ridge Danyers College

Computer studies - Tameside College