Liza Begum

Dedicated and dependable, with over two years of experience in customer service roles within high-volume, fast-paced environments. Recently relocated from Edinburgh to Loughborough and excited to take on new challenges. Known for a strong work ethic, clear communication, and a calm, confident attitude. Adaptable, quick to learn, and always reliable under pressure. Focused on providing great service and contributing positively to any team.

Crew Member - McDonald's - Edinburgh, Scotland

(2022-01 - 2026-01)

• Worked at McDonald's for over two years, gaining valuable experience in a fast-paced customer-focused environment
• Delivered excellent service at the front counter, drive-thru, and dining area, handling customer orders and payments efficiently
• Maintained high standards of hygiene, food safety, and cleanliness throughout the shift
• Prepared food and beverages according to strict company procedures and quality standards
• Collaborated closely with team members to ensure smooth operations during busy periods
• Assisted in training new staff members, supporting them in learning daily tasks and customer service skills
• Handled customer complaints calmly and professionally, aiming to resolve issues quickly and maintain satisfaction
• Demonstrated strong time management, multitasking, and teamwork skills under pressure

Digital Marketing & Social Media Promotion - Freelance/Part-time - Remote

• Promote content and products through social media platforms such as Facebook, Instagram, and YouTube
• Create engaging posts, reels, and stories to boost audience interaction and follower growth
• Use SEO techniques to increase reach and visibility of posts and YouTube videos
• Run paid promotions and ad campaigns on Facebook and Google to target specific audiences
• Track performance using insights and analytics tools to improve future campaigns
• Promote music and video content on Spotify, SoundCloud, and YouTube to help creators gain subscribers and listeners
• Manage a Facebook business page focused on clothing and jewelry promotion, including customer interactions and order updates

Mathematics, National Geography, English, Science, NPA Computer Game Design (2020-01 - 2023-01)