Lizzie Stevens

Retail Associate-Customer Service-Admin Support

Talent

Grays, ThurrockMember since July 19, 2024

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About

An intelligent, well-presented and adaptable person, with solid qualifications and development, underpinned by work experience in environments demanding self-motivation and focused approach. Capable of working without supervision and able to assume additional responsibility. A committed team player and strong leader, who uses high standards of communication to establish positive interpersonal relationships, quick and willing to assimilate and apply new work procedures.

Familiar with a rage of I.T applications combined with an excellent standard of numeracy and literacy.

I was made redundant in my last job role due to the store closure.

In the past six months I have taken the time to travel some of the UK in my self built campervan. Exposing myself to new and exciting environments, I found it was an effective way to enhance my personal and professional development.

Whilst in between travelling, I have developed my business skills renting out my campervan and trailer tent.

Along side this I have re-established my love of floristry, undertaking some freelance work creating fresh floral displays and artificial centrepieces, decorations and backdrops for private events.

Experience

House Of Fraser – Womenswear Brand & Sales Associate Oct 2022 – Jan 2024

Men's, women's and children's designer clothing, footwear and accessories

Completing IBT’s – picking stock for online orders, warehouse, store-to-store transfers, scanning and packing ready to transfer

Completing daily price changes/markdowns – scanning products using Zebra/\Motorola, printing new price tickets and relabelling

Maintaining replenishment, ensuring excellent stockroom and back of house standards to ensure product availability

Managing flight plans ready for floor moves and new season launches

Implementing guidelines for across all brands, creating sophisticated retail and visual standards to drive sales

Greeting and engaging with customers delivering outstanding service

Conducting personal shopper appointment, displaying excellent attention to detail by actively listening to their needs

Assist and support on nearby tills when needed, checking and processing Store and Web Exchanges/Returns

Introduce customers to the multi-channel services to drive sales and build customer loyalty

Loss prevention aware – communicating with colleagues and management, informing security of any issues

Supporting other departments when needed – Loading Bay, Security, Footwear, Accessories, Beauty & Fragrance, and Menswear

Supported store with store closure and exit from shop unit

French Connection - Concession Brand Assistant Sep 2019 - Oct 2022

Global retailer of fashion clothing, accessories and homeware

Managing the Men's and Women's clothing concession

Delivering daily team briefs, ensuring the team is up to date with all correspondence from Head Office and Area Manager

Liaise between store staff and host store management, distributing store concession communications

Projection of store sales targets, KPI’s and best sellers

Complete daily concession and competitor sales figures, weekly report and feedback

Complete attendance records and submit to Payroll

Recruitment, interviewing and hiring of concession staff

Complete monthly Risk Assessments for the concession, following company and host store Health and Safety procedures

Merchandising and standards, following company merchandising guidelines

Managing stock control and replenishment whilst maintaining stockroom and back of house organisation

Booking in, checking and processing deliveries

Scanning out stock requests for concessions/store and warehouse transfers, arranging and requesting collection with courier

Providing high standards of client service, carrying out client appraisals, understanding key trends and identify clients’ needs

Completing stocktakes, downloading and transferring data files to IT, analysing stock take data

Till work, checking and processing garments for exchanges/refunds and end of day re-conciliation

Stationary inventory and ordering from supplier

Requesting and scheduling maintenance/ repairs for office equipment

Supporting other concessions - covering holiday and absence, supporting sale launches, stocktakes and floor moves

Karen Millen – Stylist Apr 2018 - Sep 2019

International Fashion House Specialising in Women's Fashion

Meeting and greeting clients

Provide high standards of client service

Booking client appointments and managing diary

Managing client orders

Managing client queries and stock requests

Carrying out client appraisals to identify clients’ needs

Meet and exceed personal and store sales targets

Carrying out competitor visits and identifying client shopping habits

Merchandising, standards and window dressing

Managing stock control and replenishment

Checking and processing deliveries

Stockroom and back of house organisation and control

Arranging and booking in stock transfers and collections

Assisting with stock-takes

Till work and cash handling

Oasis Fashions - Accessories Merchandiser & Sales Assistant Feb 2017 – Feb 2018

Women's Clothing and Accessory Retailer

Responsible for Merchandising Jewellery concession

Implementing strategic plans and memos for the jewellery concession

Managing critical path for key jewellery events, ensuring all launches are actioned with optimum stock package, signage and fixtures

Reviewing jewellery concession performance to potential emerging trends or missed opportunities

Managing jewellery replenishment control in view of stock levels, performance, trading calendars and seasonal trade to potential stock

Managing jewellery exit process including markdowns, re-class and re-calls

Carrying out jewellery competitor visits and identifying concession customer shopping habits

Processing, checking and recording jewellery deliveries

Provide high standards of client care, courtesy and service at all times

Understanding key trends and identify clients’ needs

Understanding ATV, KPI' and LFL to drive and exceed individual and store sales targets

Merchandising, standards and window dressing

Managing stock control and replenishment

Processing, packaging and recording E-commerce orders

Checking and processing deliveries

Stockroom and back of house organisation and control

Assisting with stock-takes

Till work and cash handling

Complying with Security procedures and Health and Safety policies

Icon Live Ltd - Visual Merchandiser Field Team Sep 2010 – Dec 2016

Retail Solutions specialising in costume jewellery, children's accessories and licensing programs

Responsible for Visual Merchandising across 7 different branded concessions

Planning and managing weekly workload/hours for concessions

Implementing strategic plan, planograms and memos devised for the concessions and brands

Managing critical path for key events, ensuring all launches are actioned with optimum stock package, signage and fixtures

Continually reviewing concession performance to potentiality emerging trends or missed opportunities

Managing replenishment control in view of stock levels, performance, trading calendars and seasonal trade to potential stock

On-going stock performance reviews to highlight opportunities to increase sales and profit

Managing key lines and maintaining optimum stock levels to accelerate profitability

Managing concession grading, securing prime locations for fixtures and out-posting - identifying opportunities to maximise sales

Managing exit process including markdowns, re-class and re-calls

Carrying out competitor visits and identifying customer shopping habits to ensure an effective process and the right products are in place

Processing, checking and recording deliveries

Back of house stockroom organisation and control

Liaising with Concessions and Store Management, communicating daily reports/updating concession to the Area Manager and Town Supervisor via SMS, Telephone and Email

Preparing of weekly trading analysis for each brand/concession

Completing and processing weekly time sheets via Intranet

Litecraft - Admin Assistant (Sales & Customer Service) Dec 2009 – Sep 2010

Online and in-store company providing luxury Lighting

Identifying and processing client online orders, packing securely and labelling ready for shipping

Managing and monitoring client queries and complaints

Contacting suppliers for predicted delivery time frame

Monitoring shipment and delivery dates

Copying and filing shipping and delivery documents

Manging stock inventory, pricing, labelling and security tagging

Managing stockroom organisation and control

Calculating and inputting of Sales team commission