Business/Data Analyst - Waverley Borough Council
(2026-02)
Housing Data Specialist and Lead BA on the delivery of a Housing Improvement Project in readiness for the merger of Local Authorities in West Surrey.
- Led the Process Re-engineering on areas of the Housing Department affected by Awaab's Law
- Created New KPIs to align and comply with the new Awaab's Law Requirements
- Designed and deployed an automated Capital Program Delivery Template, reducing processing times by 35%
- Engineered a dynamic Project Tracker in Excel for Strategic Asset Management, increasing efficiency year-on-year
- Architected Excel Dashboards for Waverley Board of Executives, identifying 12% of overdue Capital Projects
- Spearheaded a new data governance platform, eliminating data inconsistencies by 40% across the organisation
- Validated KPIs for the Monthly Housing KPI Scorecard, boosting query performance speeds by 25%
- Partnered with Service Leads to map out As-Is Business Processes aimed at identifying bottlenecks and process improvement
- Automated weekly compliance reporting via Excel VBA and Power BI, saving 15 hours of manual labour per week
- Elicited Business Requirements and aligned them with functional and technical requirements
- Analysis and management of the BRD, RAID logs, As Is and To Be Processes in Excel and Microsoft Visio
- Designed an automated Risk Register capable of identifying Project Risk Exposure using RAG rating
Asset Compliance Business Analyst/Lead Test Analyst - Clarion Housing Group
(2025-10 - 2026-02)
Lead Test Analyst on the MS Dynamics 365 CRM Project and Compliance Asset Management Business Analyst
- Overseeing UAT for Fire Doors and Gas Inspection on the CFS Module of the MS365 Dynamics Software
- Process Design for the Integration of F&O and MS365 Dynamics
- Requirement Gathering and designing To-be Process Maps for Fire Door Inspections
- Conducted a Current State (As-is) and Gap Analysis to identify areas and reasons for non-compliance
- Managing Data Migration and System Integration between CFS Test Environment to Production
- Functional Testing of the Complaints Module of MS 365 Dynamics Software
- Integration of F&O with the Compliance Module in MS 365 Dynamics Software
- Managing and supervising the overall User Acceptance Testing
- Bug Management and Resolution - ensuring the project remained on track while bugs and any issues where being resolved
- Responsible for Reporting and Documentation of the UAT
CX Implementation Consultant - Hafod Housing Association
(2025-06 - 2025-10)
Leading the implementation of the CX Housing Project
- Completed the configuration work in various CX Modules such as Allocations, Rents, Repairs and Asset Management
- Configuration of Task Paths and Workflows that resulted in more efficient processes
- Configuration of online forms aimed at capturing new ways of working
- Configuration of various system parameters
Senior Applications Analyst - London Borough of Camden
(2024-12 - 2025-05)
Leading the implementation of the CX Regulatory Service Project
- Collaborate with the Business Analyst and stakeholders to grasp business requirements and translating these into technical requirements
- Configuration of Task Paths and Workflows for the Licensing and Service Demand Modules which brough efficiencies to current as is processes
- Configuration of online forms aimed at capturing new ways of working
- Configuration of various system parameters
- Coaching and training of would be end users and overseeing the testing of completed areas of the system
- Trouble shooting, root cause analysis and reporting bugs, risks and issues
Procurement Business Analyst - Clarion Housing Group
(2024-10 - 2024-12)
Leading the implementation of the Atamis Sales Force Procurement Projects as well as Designing Test Scripts for the PPM Anywhere Project
- Designed and Documented UAT Test Scripts for the Pipeline and Tendering Modules for the Atamis Salesforce Implementation Project
- Co-ordinating and Supervising UAT
- Helped Design and write UAT Test Scripts for the PPM Anywhere Project
- Supervised Business Analysts testing the PPM Anywhere Project
- Integration of ERP with Salesforce (Atamis)
- Gathered Requirements for the integration of ERP to Salesforce
- Solution Design using MS Visio Process Maps of the management of ERP Data and Reports within Salesforce
- Helped the integration of SharePoint to Salesforce
Business Analyst – Compliance & Asset Management - Woking Borough Council - Woking
(2024-03 - 2024-10)
Leading the implementation of the new One Asset Management System for the client during a major Organisation and Operational Restructuring. Scope of work included: - Stock Condition, Planned Works and Compliance Work Streams.
- Elicited Business Requirements and aligned them with functional and technical requirements
- Translated stakeholder requirements into User stories and As Is Business Process Diagrams
- Documentation of the To Be Business Processes
- Conducted a GAP Analysis and identified Compliance gaps
- Designed an Optimal Operation Model for the Client's Asset Management Team
- Created documentation such as policies, procedures, workflows, and user guides which resulted in improved Asset Performance and Safety
- Used SharePoint to manage some aspects the project resulting in improved data storage and management
Digital Business Analyst - Paradigm Housing Group - Buckinghamshire
(2023-01 - 2024-03)
Working as the Digital BA responsible for the Finance, Income, Lettings, Allocations, Development and Asset Management Modules.
- Development and Asset Module - Produced AS-IS and TO-BE Business Process Maps in the following areas: Repairs, Building Safety: servicing and inspections, Asbestos, Energy Management, Risk Management specifically around Fire Risk, Legionella and Lifts, Planned Maintenance covering areas such as capital works programs, user-defined workflow and controls and automatic update of stock condition data
- Reviewing client requirements and User Stories for Repairs and Voids Management to ensure clarity and reasonableness
- Assessment of Task Paths and Workflows built in the Asset Module to ensure they were accurate as per Business Requirements and reporting any bugs and defects for the developers to fix
- Lettings and Allocations – Requirement Gathering and creating User Stories for the Lettings Process, Functional Testing and writing UAT Test Scripts
- Finance and Income - Configuration of Payment Files in the CX Housing System, Functional Testing of the Arrears Policy, creation of UAT Test Scripts for the Arrears Policy and supervision of the Business Testing for Arrears and Rents
- CRM Module – Helped gather requirements, mapping Process Maps and testing of the CRM Module
Implementation Consultant/Solution Architect - Nuneaton and Bedworth - Nuneaton
(2022-06 - 2023-01)
Led the Implementation of the following CX Regulatory Modules; Licensing, Trading Standards, Service Demands and Housing Assistance.
- Configured Workflows including DFG, Housing Renewal, Licensing and Service Demand Task Paths in CX Regulatory Software
- Produced Process Maps, UML diagrams, and Workflows to describe and lay out logical operational steps
- Designed and built robust Case and Task workflows within the CX Regulatory services system
- Coached and trained End Users on how to build and configure workflows within CX
Regression Test Analyst - Clanmil Housing Group - Belfast
(2021-03 - 2021-05)
Tasked to ensure bugs and change requirements had been fixed and implemented to the required standards prior to project completion date.
- Led the regression testing activities including planning and execution effort for the Rent Accounting, Housing Management, Voids Management and Asset Management Modules
- Managed Test Data requirements for regression testing
- Collaborating with QA Leads, Vendor QA Leads, QA Managers, Capability Managers and Business SMEs to plan and track regression testing activities
- Regression defect tracking and management
Senior Business Analyst - Community Gateway Association - Preston
(2020-03 - 2020-09)
Overall responsibility for a wide range of technical releases including management of resources, detailed release plans, and liaised with key stakeholders for transition to live services.
- Responsible for the successful delivery of the Arears and Rent Accounting Module of the new CX Housing System
- Helped produce manuals and training material
- Liaising with developers to help with technical designs / solutions planning
- Carried out testing against the functional design followed by business support and documentation on-release
- Completed tasks such as data acquisition, data processing, information reporting, automation of manual processes and some business process streamlining etc
- Responsible for supporting project managers by way of monitoring risks, issues, assumptions, and dependencies to ensure the project is effectively controlled and managed to agreed time and specification
Business Analyst - Pinnacle PSG Group - London
(2019-04 - 2020-02)
Led the implementation of the new Open Housing System in 4 Modules; Rent Accounting, Arrears, CRM and ASB.
Business/Data Analyst (Financial Modelling) - The Co-operative Development Society Ltd - London
(2017-08 - 2019-03)
Created an Income Maximisation Dashboard in Excel for the Housing Team and managed the Departmental KPI Reports across the entire organisation resulting in Revenue Growth of 20%.
Income Manager - Central & Cecil Housing Trust - London
(2012-05 - 2017-08)
Led a team that was responsible for maximising Income of our rented properties across the entire organisation.
