Logan Guy

Council Member

Talent

Newcastle upon TyneMember since May 26, 2026

Strong verbal and written communicationCustomer service and query resolutionTelephone, email and face-to-face communicationProfessional and calm under pressureStrong organisation and time managementAbility to prioritise workloadTeamwork and relationship-building skillsProblem-solving and conflict resolution

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Strong verbal and written communicationCustomer service and query resolutionTelephone, email and face-to-face communicationProfessional and calm under pressureStrong organisation and time management

About

I bring four years of experience as a council member, where I developed strong communication, problem-solving, and customer service skills through working closely with members of the public, council officers, and external partners. In this role, I received and managed a wide range of complaints and queries over the phone, email, and in person, often involving sensitive issues that required professionalism, empathy, and effective resolution skills. I am confident in building positive relationships, working both independently and as part of a team, and handling difficult situations calmly under pressure.

I am also always willing to learn, adapt where required, and open to further training and professional development.

Experience

Council Member - Sunderland City Council - Sunderland

(2022-05 - 2026-05)

Acted as a key point of contact for local residents, supporting and assisting with a wide range of enquiries, concerns and community issues. Worked closely with council officers, external partners, and members of the public to help resolve problems and support local service delivery.

Acted as a key point of contact for residents, responding to enquiries, concerns, and complaints in a professional and timely manner.
Communicated with residents through telephone, email, and face-to-face meetings.
Worked closely with council officers, external organisations, and community partners to resolve issues and support local service delivery.
Managed sensitive and confidential matters with professionalism and empathy.
Represented residents' views and concerns within council meetings and committee discussions.
Prioritised and managed a varied workload while working to deadlines and responding to urgent matters.
Developed strong teamwork and communication skills through working across multiple council committees and partnership boards.
Served in leadership roles including Chair and Vice Chair of council scrutiny committees, supporting discussions, decision-making, and collaborative working.
Used initiative and problem-solving skills to support residents and identify appropriate resolutions to issues.