Lois Jade Wilkinson

I am a hard-working individual, and I enjoy succeeding in what I do. I like to expand my skills, and I am willing to develop through internal courses and external training. I enjoy socializing and believe this is a good trait of mine as it means that I can interact with people very well.

I am driven to succeed and do well in whatever challenges are put in front of me. I am a very outgoing person and believe I come across very confident within different situations. I am always keen to find a challenging position with an exciting employer where I will be able to continue to increase my skills and develop my abilities.

ACCOUNTS ASSISTANT - NINEHUNDRED COMMUNICATIONS

(2022-02 - 2023-02)

A detailed – oriented and organized accounts assistant with experience supporting finance teams in processing invoices, reconciling accounts, and maintaining accurate financial records. Proficient in Microsoft Excel and accounting software, with strong attention to detail and the ability to work under pressure. A reliable team player committed to contributing to efficient financial operations and continuous professional development.

• Processed invoices, purchase orders, and expense claims with accuracy.
• Assisted with bank reconciliations and month-end financial reporting and month-end financial reporting.
• Maintained accurate financial records and supporting audits.
• Responded to supplier and client queries in a timely, professional manner.
• Supported payroll administration and ensured compliance with company policies.
• Provided day-to-day administrative support including filing, data entry, and scheduling.
• Assisted with financial documentation and invoice tracking.
• Coordinated communication between departments to ensure smooth operations.

SOCIAL CARE SUPPORT WORKER - AUTISM PLUS

(2016-04 - 2021-06)

A compassionate and reliable support worker with experience providing high-quality care to individuals with diverse needs. Skilled in assisting with daily living activities, offering emotional support, and maintaining a safe and comfortable environment. Strong communication, teamwork, and problem–solving abilities, with a genuine passion for making a positive difference in people's lives.

• Assisted clients with daily living tasks, including personal care, dressing and meal preparation.
• Provided emotional support and companionship, fostering a safe and positive environment.
• Monitored health and wellbeing, reporting any concerns promptly to senior staff.
• Supported individuals with mental health conditions and learning disabilities, or physical impairments.
• Maintained accurate care records and ensured compliance with care plans.
• Encouraged social interaction and participation in activities.
• Ensured a clean, safe, and supportive environment for clients.

FRONT OF HOUSE STAFF - TOBY CARVERY

(2015-08 - 2016-02)

A friendly and professional front of house staff member with experience providing excellent customer service in fast – paced environments. Skilled in welcoming guests, managing enquires, and maintaining smooth day-to-day operations. Strong communication, organization, and teamwork abilities, committed to creating a positive experience for customers and colleagues alike.

• Providing a warm welcoming for customers.
• Receive food and drink orders and serve customer request the standards required.
• Learning the names and building relationships with regular customers.
• Making recommendations from menu if requested.
• Answering quest queries in a polite and helpful manner.
• Cleaning cutlery and dishes away from tables.
• Checking on guests, asking if they enjoy their meals and service.
• Looking after guests with special needs, dietary requirements, allergies or mobility etc.
• Taking reservations.
• Preparing bills.

ACTIVITY INSTRUCTOR - JCA ADVENTURE

(2015-05 - 2015-08)

An enthusiastic and energic Activity Instructor with experience planning and delivering engaging programs for diverse groups. Skilled in organizing activities that promote physical health, teamwork, and social interaction. Strong leadership, communication, and organizational skills, committed to creating a fun, safe, and inclusive environment for participants of all ages.

• Planned and delivered a variety of activities, including sports, arts, and educational workshops.
• Encouraged participation and ensured activities were accessible to all skills.
• Maintained safety standards and monitored participants, wellbeing during sessions.
• Collaborated with colleagues and supervisors to create engaging schedules.
• Provided feedback and progress updates to participants and management.

TELESALES PERSONS - TURBINE MARKETING

(2014-05 - 2015-05)

A motivated and persuasive Telesales Professional with experience generating leads, closing sales, and maintaining strong customer relationships over the phone. Skilled in meeting and exceeding sales, targets, handling objections, and delivering excellent customer service. Strong communication, negotiation, and organizational abilities, with a proven ability, with a proven ability to work independently or as part of a team.

• Experience in leading teams.
• Building relationships with customers and staff.
• Achieving sale targets.
• Working in a self-motivated role.
• Strong organization skills.
• Strong track record of safety in high environments.

ASH HILL ACADEMY (2008 - 2013)

LEVEL 2 - PERFORMING ARTS - BETEC'S

LEVEL 2 - SCIENCE - BETEC'S