Lokesh P

Friendly, reliable and customer-focused professional with 3 years of experience as a Customer Service Representative at Sunshine Abroad Centre in India. Experienced in communicating with customers, handling enquiries, resolving problems and providing professional customer service. Confident using computers, Microsoft Word, email and typing.

Fluent in English, Hindi and Telugu. A quick learner with a positive attitude and strong communication skills, now seeking an opportunity in the UK in reception, administration, customer service, postal operations or office support.

Customer Service Representative at Sunshine Abroad Centre (2023-03 – 2026-03)

• Provided professional and friendly customer service to customers.
• Handled customer enquiries and responded to questions clearly and politely.
• Assisted customers with requests and helped resolve problems.
• Communicated with customers by telephone, email and in person.
• Maintained accurate customer information and completed routine administrative tasks.
• Used computers, email and typing as part of daily work.
• Followed company procedures and maintained a professional standard of service.
• Worked effectively with colleagues as part of a team.
• Remained calm and professional when dealing with challenging customer situations.

GCSE / Secondary Education – India