Lola Tyson

An ambitious and highly organised Senior Facilities Manager with a proven track record managing multi-site commercial, industrial, and retail portfolios across the Midlands and East of England. Known for driving statutory compliance, enhancing occupier satisfaction, and delivering value for clients through cost-efficient operations, contractor oversight, and strong communication. Comfortable managing complex environments independently or as part of a team, with a customer-first mindset and a strong ability to build relationships with clients, tenants, and service partners.

Committed to continuous improvement and professional development in the FM sector.

Senior Facilities Manager at Lambert Smith Hampton (2025-09 – Present)

Since being promoted to Senior Facilities Manager at Lambert Smith Hampton, I am responsible for the operational management and performance of a portfolio of 56 Commercial properties circa £300k of income into the business.

• Lead operational performance across a national portfolio of 56 commercial assets.
• Act as the Key client contact.
• Manage statutory compliance programmes, ensuring adherence to all relevant legislation and regulatory requirements.
• Oversee annual budgets, financial forecasting, and cost control initiatives.
• Direct contractor procurement, performance management, and service delivery.
• Deliver refurbishment and capital works projects from inception through completion.
• Provide mentoring, coaching, and leadership support across the wider FM team.
• Support continuous improvement initiatives, driving operational efficiencies and enhanced client outcomes.
• Managing all risk and overseeing all compliance tasks across the portfolio.
• Monitoring KPIs and contractor performance.
• Producing and reporting Monthly Client report and leading quarterly meetings.
• Ensure all works are delivered in accordance with CDM regulations, maintaining up-to-date contractor documentation and site compliance records.
• Provide full support with lease and tenancy management, including dilapidation assessments, handovers, and mobilisation of new properties.

Facilities Manager at Lambert Smith Hampton (2022-11 – 2025-09)

Responsible for full FM delivery across 18 sites including industrial campuses, retail parks, and multi-tenanted offices. Leading compliance, contractor management, service charge oversight, and tenant liaison.

• Manage and oversee compliance, maintenance, and operational performance across a portfolio exceeding 1 million sq ft, ensuring tenant satisfaction and statutory adherence.
• Develop and implement Planned Preventative Maintenance (PPM) schedules, reducing reactive maintenance by 35% and increasing asset longevity.
• Lead budgeting and financial forecasting for each property; oversee service charge budgets, including one exceeding £1 million, with accurate reporting to clients and tenants.
• Coordinate and supervise all contractor and service provider activity, ensuring works are completed safely, within SLA timelines, and in line with health & safety legislation.
• Administer and monitor CAFM systems to ensure effective tracking of reactive tasks, planned works, and certification management.
• Manage and review all RAMS and ensure safe systems of work across maintenance, project works, and inspections.
• Conduct regular site inspections, audits, and compliance checks to identify issues early and maintain high standards across all properties.
• Lead major and minor project works, including capital expenditure refurbishments and infrastructure improvements up to £250k.
• Act as primary point of contact for occupiers; maintain strong tenant relationships and respond promptly to all queries or escalations.

Facilities Helpdesk Advisor at CBRE (Boots HQ Account) (2021-09 – 2022-11)

Worked directly with one of CBRE's largest and most high-profile clients, Boots, supporting FM delivery across the national HQ and wider portfolio. First point of contact for reactive and planned work, as well as contractor compliance.

• Logging all reactive jobs
• Communicating with all CBRE contractors
• Requesting ETAs for reactive jobs
• Updating all outstanding jobs
• Requesting quotes and RAMS when applicable
• Requesting POs and ensuring they were distributed to the correct departments
• Ensuring that all reactive work was completed within its SLA
• Supporting the engineering team with parts requests
• Responding to all emails within 24 hours
• Answering all helpdesk phone calls
• Assisting in chasing ETAs for scheduled maintenance
• Updating the catering team on all reactive and scheduled work
• Providing weekly updates on outstanding open jobs
• Ensuring the client was kept informed of open jobs, including updates and any necessary remedial actions
• Assisting with coverage of the maintenance PPM scheduler and Safe Site
• Registering new contractors and conducting site inductions
• Verifying that contractors had the required RAMS and permits for their work
• Supplying authorities to work
• Providing ad hoc reception cover as needed

Administrator at Ernehale Lodge Nursing Home

Covid Safety Monitor / Cleaner at Lady Bay Pub, Greene King

Retail Assistant at River Island

Waitress - Local Café/Bar at Various