Lollychris

Results-driven Payroll Manager with a strong track record across public, private and charity sector organisations. Currently leading end-to-end payroll operations for Croydon College — managing a team of 2 administrative staff, overseeing 3 payrolls covering 800 employees, 100 pensioners and 10 contractors. Specialist expertise in payroll system management, HRIS reporting, statutory compliance and team development.

Holds an MSc in Project Management and PRINCE2 Practitioner certification. Committed to operational excellence, full regulatory compliance, and fostering a high-performing payroll function. Flexible, immediately available with 1 month's notice (negotiable).

Payroll Manager - Croydon College

(2019-05)

Leading the payroll function with full management responsibility for 2 administrative staff.

• Manage and develop a team of 2 administrative staff, setting performance objectives, delegating workloads and providing coaching to drive continuous improvement in the payroll function.
• Own end-to-end payroll processing for 3 payrolls — covering approximately 600 employees, 80 pensioners and 10 contractors (IR35 Payroll)— ensuring accuracy and on-time payment every cycle.
• Lead all payroll sign-offs, liaising directly with the Finance Director and HR Director to ensure governance and compliance at every review stage.
• Administer statutory and contractual pay changes including salary reviews, pay-group uplifts, pension contribution adjustments (employee and employer), and contract variations.
• BACS processing by sending BACS to finance for payment and maintain oversight of all payment schedules and deadlines.
• Oversee the accurate processing of ad-hoc expenses, claims, P11Ds and other benefit-related payroll items.
• Build and maintain complex management reports using Business Objects Web Intelligence, providing finance and HR leadership with actionable payroll data.
• Use VT2000 payment software to administer sessional and hourly-paid workers, and iTrent/MHR for the main payrolls.
• Serve as the primary contact for all payroll, pension and benefit queries from employees, managers and service heads — providing clear, compliant advice on statutory payments and entitlements.
• Manage day-to-day relationships with third-party bodies including HMRC, pension providers, benefit administrators, software suppliers and consultants, ensuring timely submission of all data and payments.
• Raise and resolve complex system configuration issues via MHR Service Cloud, coordinating with the software provider to ensure system integrity.
• Design and deliver payroll system training and produce comprehensive process guides, enabling staff to process payroll accurately and consistently.
• Monitor legislative developments (HMRC updates, pension changes, statutory pay rates) and implement necessary adjustments to maintain full compliance.
• Apply advanced Excel skills — including Pivot Tables and VLOOKUP — to interrogate, reconcile and validate payroll data.

Payroll Administrator - Notting Hill Genesis Housing Association

(2019-01 - 2019-05)

• Administered end-to-end payroll for circa 1,000 employees using iTrent MHR payroll software.
• Approved BACS and CHAPS payments and administered all contract variations including pension contribution and salary changes.
• Acted as first point of contact for pension and payroll queries, providing advice on statutory payments and entitlements.
• Built and maintained complex management reports using Business Objects reporting tool.
• Ensured timely submission of data and payments to HMRC, pension providers and benefit administrators.
• Raised and resolved system configuration issues via MHR Service Cloud; travelled to branch offices to conduct payroll checks and sign-offs.

Payroll Supervisor - ACAS – Advisory, Conciliation and Arbitration Service

(2018-05 - 2018-12)

• Supervised 2 team members responsible for pre-employment checks (DBS, references) and payroll input, reviewing workload and supporting professional development.
• Managed GDPR-compliant payroll data transfer, storage and retention processes.
• Administered year-end returns (P60, P11D), overpayment recalculations and year-end adjustments in line with payroll legislation.
• Maintained a query log to identify root causes of errors and embed a culture of continuous improvement.
• Reviewed iTrent system build and collaborated with the Project Manager to identify and implement system access and configuration changes.
• Managed the release, rollout and implementation of software upgrades on test and live environments.
• Extracted, tracked and analysed data to generate weekly and monthly management reports via Business Objects.
• Coordinated with Edenred to reconcile salary sacrifice and auto-enrolment pension benefits.

Payroll Officer - GSS & GS Plus Ltd (Greenwich Borough Council)

(2015-09 - 2018-05)

• Processed weekly and monthly payrolls, uploading overtime and absence data onto iTrent payroll software.
• Submitted EPS, FPS and RTI details electronically to HMRC for all employees on a regular basis.
• Compiled pension documentation for all new starters and leavers and uploaded data to the pension provider portal.
• Produced comprehensive payroll reports using Business Objects (costing, BACS, maternity, sickness, starters, leavers, gross-to-net, auto-enrolment).
• Singlehandedly created an in-house user guide for payroll and HR staff covering end-to-end payroll processing.
• Processed court orders, attachment of earnings, student loan notices and P6/P9 tax code changes.
• Audited and verified accuracy of new starter data and supporting documentation.

Payroll Administrator - Net-a-Porter Ltd

(2015-03 - 2015-09)

• Administered monthly payroll from start to finish, including back-office system configuration and administration on iTrent.
• Managed company benefits (childcare vouchers, season ticket loans, cycle-to-work scheme) and liaised with benefit providers.
• Produced weekly and monthly payroll reports using Business Objects.
• Communicated with HMRC, clients and third parties on progress and issues during system implementation and business-as-usual operations.

iTrent Payroll System Officer (Freelance) - The Salvation Army HQ

(2014-09 - 2015-03)

Payroll System Project Officer (Freelance) - Hackney Council Learning Trust

(2014-03 - 2014-09)

Human Resources Officer (Freelance) - London Borough of Bexley

(2013-07 - 2014-02)

HR/Payroll Assistant (Freelance) - London Borough of Sutton

(2013-03 - 2013-06)

HR Administrator (Contract) - Kier Construction Plc

(2013-02 - 2013-03)

HR Administrator (Contract) - MNPA Pensions Ltd

(2012-10 - 2013-01)

HR Admin Assistant (Contract) - The Salvation Army HQ

(2012-02 - 2012-09)

MSc - Project Management - University of Westminster (2014-09 - 2016-10)

BSc - Business Management & Human Resources Management - Plymouth University (2011-09)