Payroll Manager - Croydon College
(2019-05)
Leading the payroll function with full management responsibility for 2 administrative staff.
- Manage and develop a team of 2 administrative staff, setting performance objectives, delegating workloads and providing coaching to drive continuous improvement in the payroll function.
- Own end-to-end payroll processing for 3 payrolls — covering approximately 600 employees, 80 pensioners and 10 contractors (IR35 Payroll)— ensuring accuracy and on-time payment every cycle.
- Lead all payroll sign-offs, liaising directly with the Finance Director and HR Director to ensure governance and compliance at every review stage.
- Administer statutory and contractual pay changes including salary reviews, pay-group uplifts, pension contribution adjustments (employee and employer), and contract variations.
- BACS processing by sending BACS to finance for payment and maintain oversight of all payment schedules and deadlines.
- Oversee the accurate processing of ad-hoc expenses, claims, P11Ds and other benefit-related payroll items.
- Build and maintain complex management reports using Business Objects Web Intelligence, providing finance and HR leadership with actionable payroll data.
- Use VT2000 payment software to administer sessional and hourly-paid workers, and iTrent/MHR for the main payrolls.
- Serve as the primary contact for all payroll, pension and benefit queries from employees, managers and service heads — providing clear, compliant advice on statutory payments and entitlements.
- Manage day-to-day relationships with third-party bodies including HMRC, pension providers, benefit administrators, software suppliers and consultants, ensuring timely submission of all data and payments.
- Raise and resolve complex system configuration issues via MHR Service Cloud, coordinating with the software provider to ensure system integrity.
- Design and deliver payroll system training and produce comprehensive process guides, enabling staff to process payroll accurately and consistently.
- Monitor legislative developments (HMRC updates, pension changes, statutory pay rates) and implement necessary adjustments to maintain full compliance.
- Apply advanced Excel skills — including Pivot Tables and VLOOKUP — to interrogate, reconcile and validate payroll data.
Payroll Administrator - Notting Hill Genesis Housing Association
(2019-01 - 2019-05)
- Administered end-to-end payroll for circa 1,000 employees using iTrent MHR payroll software.
- Approved BACS and CHAPS payments and administered all contract variations including pension contribution and salary changes.
- Acted as first point of contact for pension and payroll queries, providing advice on statutory payments and entitlements.
- Built and maintained complex management reports using Business Objects reporting tool.
- Ensured timely submission of data and payments to HMRC, pension providers and benefit administrators.
- Raised and resolved system configuration issues via MHR Service Cloud; travelled to branch offices to conduct payroll checks and sign-offs.
Payroll Supervisor - ACAS – Advisory, Conciliation and Arbitration Service
(2018-05 - 2018-12)
- Supervised 2 team members responsible for pre-employment checks (DBS, references) and payroll input, reviewing workload and supporting professional development.
- Managed GDPR-compliant payroll data transfer, storage and retention processes.
- Administered year-end returns (P60, P11D), overpayment recalculations and year-end adjustments in line with payroll legislation.
- Maintained a query log to identify root causes of errors and embed a culture of continuous improvement.
- Reviewed iTrent system build and collaborated with the Project Manager to identify and implement system access and configuration changes.
- Managed the release, rollout and implementation of software upgrades on test and live environments.
- Extracted, tracked and analysed data to generate weekly and monthly management reports via Business Objects.
- Coordinated with Edenred to reconcile salary sacrifice and auto-enrolment pension benefits.
Payroll Officer - GSS & GS Plus Ltd (Greenwich Borough Council)
(2015-09 - 2018-05)
- Processed weekly and monthly payrolls, uploading overtime and absence data onto iTrent payroll software.
- Submitted EPS, FPS and RTI details electronically to HMRC for all employees on a regular basis.
- Compiled pension documentation for all new starters and leavers and uploaded data to the pension provider portal.
- Produced comprehensive payroll reports using Business Objects (costing, BACS, maternity, sickness, starters, leavers, gross-to-net, auto-enrolment).
- Singlehandedly created an in-house user guide for payroll and HR staff covering end-to-end payroll processing.
- Processed court orders, attachment of earnings, student loan notices and P6/P9 tax code changes.
- Audited and verified accuracy of new starter data and supporting documentation.
Payroll Administrator - Net-a-Porter Ltd
(2015-03 - 2015-09)
- Administered monthly payroll from start to finish, including back-office system configuration and administration on iTrent.
- Managed company benefits (childcare vouchers, season ticket loans, cycle-to-work scheme) and liaised with benefit providers.
- Produced weekly and monthly payroll reports using Business Objects.
- Communicated with HMRC, clients and third parties on progress and issues during system implementation and business-as-usual operations.
iTrent Payroll System Officer (Freelance) - The Salvation Army HQ
(2014-09 - 2015-03)
Payroll System Project Officer (Freelance) - Hackney Council Learning Trust
(2014-03 - 2014-09)
Human Resources Officer (Freelance) - London Borough of Bexley
(2013-07 - 2014-02)
HR/Payroll Assistant (Freelance) - London Borough of Sutton
(2013-03 - 2013-06)
HR Administrator (Contract) - Kier Construction Plc
(2013-02 - 2013-03)
HR Administrator (Contract) - MNPA Pensions Ltd
(2012-10 - 2013-01)
HR Admin Assistant (Contract) - The Salvation Army HQ
(2012-02 - 2012-09)
