Lori Petrie

Cleaning Business Owner

Talent

MuirheadMember since October 15, 2026

Excellent customer service and communicationFriendly, approachable and professional mannerReception and front-of-house experienceStrong face-to-face and telephone communicationExcellent organisation and time managementManaging bookings, appointments and customer enquiriesHandling payments and transactionsAble to work independently and use initiative

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About

Friendly, reliable and highly organised customer service professional with extensive experience across retail, hospitality, reception and self-employment. Confident communicating with customers face-to-face and over the telephone, with a strong focus on providing a welcoming, professional and helpful service. Experienced in busy retail with Next, hotel reception at the Marine Hotel, and nine years successfully running a full-time cleaning business independently.

As a business owner, managed customers, bookings, schedules, payments and day-to-day operations. Now looking to return to an employed part-time customer service, reception, retail or administrative role.

Experience

Cleaning Business Owner - Self-Employed

(2013 - 2022)

Successfully established and independently managed my own cleaning business for nine years, working full-time and taking responsibility for all aspects of the business.

Built and maintained strong relationships with regular customers.
Managed enquiries, diary, bookings and working schedules.
Arranged appointments and coordinated individual customer requirements.
Managed payments and basic business administration.
Delivered a consistently high standard of service and resolved issues professionally.
Organised workload efficiently and managed the day-to-day business independently.

Retail / Customer Service Assistant - Next

(2010 - 2013)

Worked for Next for three years in a busy customer-focused retail environment.

Provided friendly and professional customer service and answered enquiries.
Helped customers locate products and assisted with purchases.
Operated tills, handled transactions, returns and exchanges.
Replenished stock and maintained high standards of shop-floor presentation.
Worked effectively as part of a busy team.

Receptionist - Marine Hotel

(2008 - 2010)

Worked in a front-of-house receptionist position, providing a welcoming and professional service to hotel guests.

Welcomed guests and managed check-in and check-out.
Answered telephone calls, responded to enquiries and managed bookings.
Handled customer requests and payments professionally.
Provided guests with information and assistance.
Maintained an organised reception area and communicated with colleagues to support excellent guest service.