Lorna Fortune

Having accrued many years of experience through the roles below, I now feel ready to take on a new challenge. This opportunity is exactly what I'm looking for at this stage in my life to keep me fit and connected with the community. Following a change in family circumstances, I am now fully available and highly motivated to return to work in a part-time capacity.

I am very enthusiastic, committed, loyal, hardworking, self-motivated, and above all honest. I would welcome the opportunity to demonstrate these attributes.

Full Time Family Care Giver

(2025-04 - 2026-09)

I managed daily operations and full-time care for two elderly family members, including a parent with advanced dementia. I managed healthcare and medical appointments whilst researching suitable dementia care home placement for my mother whilst simultaneously overseeing my fathers ongoing care and needs.

Deputy Manager - Oxfam - Formby

(2019 - 2025)

I played a pivotal role in streamlining shop operations and fostering a supportive team environment. I took the initiative to implement rigorous cleaning protocols where none had previously existed, ensuring a safe and professional workspace that met all health and safety standards. My core responsibilities included managing complex staff rotas, overseeing incoming and outgoing donations, and executing precise cash handling and banking procedures.

Beyond operational tasks, I served as a dedicated point of contact for the volunteer team, providing consistent leadership and support to ensure smooth daily transitions and high morale.

Sales Assistant / Manager of Indoor Plants - Homebase - Formby

(2018 - 2019)

I started at Homebase as a stock replenishment assistant and cashier. An opportunity arose to manage houseplants, which I applied for as a keen gardener with a strong interest in houseplant care. I grew the department significantly following my appointment, an achievement I am very proud of.

Receptionist / Secretary - Chapel Lane Surgery - Formby

(2011 - 2018)

Working within the NHS provided me with exposure to a broad range of clinical support tasks including processing prescriptions, telephony, reception duties, attending vaccination clinics, general administration, filing, typing, and chaperoning. I am familiar with medical computer platforms including Emis, Docman, and DAWN, and proficient in most Windows-based applications.

Sales Assistant - Birkdale Cheese Centre - Birkdale

(2004 - 2011)

Gained extensive experience in customer service, cash handling, product knowledge across cheeses and wines, stock control, health and hygiene standards, advertising and promotions, visual displays, and attending promotional business events.

Sales Assistant - New Look - Formby

(2001 - 2003)

Responsibilities included customer service, fitting room duties, security, stock management, till operation, housekeeping, and merchandising.

Sales Assistant - Savers Health & Beauty - Formby

(2001 - 2003)

Duties included customer service, cash handling, stock management, till duties, housekeeping, following visual display plans, and window dressing.

Sales Assistant - Bottoms Up - Formby

(1993 - 1998)

Duties involved customer service, custom artwork on advertising blackboards, merchandising and display creation, cash handling, security, housekeeping, stock control, building extensive knowledge of global wines, and hosting wine tasting events.

Receptionist / Secretary - Charles Evans Shopfitters - Liverpool

(1986 - 1989)

Managed the reception area and switchboard, tended vending amenities, inputted stock control data, managed faxes and invoice filing, provided typing support, and executed post room duties.

Sales Assistant - J Sainsbury Plc - Crosby

(1983 - 1986)

Managed the cigarette kiosk, served on the deli and cheese counter, operated tills, assisted with general office administration, stock control, cash handling, stocktaking, and store housekeeping.

City & Guilds Interior Design – Distinction - Interior Design

International Wine Certificate

B/TEC Office Studies - Office Studies

RSA Stage 1 - Typewriting – Distinction - Typewriting

9 CSEs including English and Mathematics