Lorraine Glass
Senior Case Worker
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About
A highly motivated communicator with a strong commitment to person-centred service delivery. Experienced in advocacy, client empowerment, and supporting individuals to express their needs effectively. Dedicated to driving high standards of care and fostering independence to enable positive personal outcomes.
Experience
Senior Case Worker - Office of Kenny MacAskill MP
(2019-01 - 2025-01)
Case Worker - Office of Cabinet Secretary Angela Constance and Joanna Cherry KC MP
(2018-01 - 2019-01)
Resolution Officer - Midlothian Council
(2017-01 - 2018-01)
Referrals from Police, Anti-Social Behaviour, HR and Housing. Visit clients and negotiate agreements to avoid escalation to formal action.
Office Manager - Office of George Kerevan MP
(2015-01 - 2017-01)
- Assess client's needs, identify areas requiring support
- Benefit checks, housing advice, utility issues, debt, immigration representations
- Liaise with agencies. Report writing. Supervise and support junior staff.
- Develop policies and procedures.
Counsellor - Couple Counselling Lothian and Tranent Medical Centre
(2010-01 - 2015-01)
Homeless Tenancy Support Manager - MidLothian Council
(2003-01 - 2009-01)
Trainee Train Driver - Scotrail
(2002-01 - 2003-01)
Trained with Scotrail to drive trains but did not complete as realised this was not the kind of work I was happy in.
Mental Health Support Worker
(1995-01 - 2002-01)
Worked with clients on a one to one basis who experienced mental health problems. Advocating, supporting in all required areas, developing care plans, advising on health and personal issues.
Personal Assistant
(1989-01 - 1994-01)
PA to manager of mental health resource centre. Sales/purchase ledgers, Wages, staff rotas, liaising with families and involved agencies, minutes, Report writing.
Book Keeper/Receptionist
(1984-01 - 1994-01)
Worked in a garage and looked after the accounting systems, reception and VAT returns.
Education
Pg Dip - Counselling and Psychotherapy
BA - Accounting with Business Management
SVQ3 - Housing and Social Care
