SHIFT LEADER - Tesco - Fraserburgh, Aberdeenshire
(2023-07)
- Leading a team of colleagues effectively to deliver a productive, smooth shift and a full, tidy store.
- Prioritising tasks by level of importance and urgency.
- Accepting legal responsibility for the store, colleagues, and customers.
- Holding duty phone and keys.
- Handling phone calls.
- Opening and closing the store.
- Delegating tasks.
- Merchandising and pricing.
- Managing stock records and counts.
- Ensuring appropriate levels of staffing for each department so that it can cross the finish line, reallocating colleagues from one department to another to provide support.
- Using problem solving skills to resolve issues and complaints in a professional manner under time restrictions.
- Providing support for my team - physical and emotional.
- First aid course.
- Unloading deliveries at the back door and operating the lift.
- Diffusing potentially hostile situations with helpful and friendly customer service.
- Co-operation, co-ordination and communication between colleagues and other members of management to deliver high standards.
- Starting the shift with a structured plan in place.
- Admin/computer work - inputting shifts, resolving clock-in and pay exceptions, posting overtime, handling stock control screen, etc.
- Decision making.
- Handling cash.
- Handling and processing of confidential information in regards to both employees and customers.
CUSTOMER ASSISTANT - Tesco - Fraserburgh, Aberdeenshire
(2021-04 - 2023-07)
- Leading a team of colleagues effectively to deliver a productive, smooth shift and a full, tidy store.
- Prioritising tasks by level of importance and urgency.
- Accepting legal responsibility for the store, colleagues, and customers.
- Holding duty phone and keys.
- Handling phone calls.
- Opening and closing the store.
- Delegating tasks.
- Merchandising and pricing.
- Managing stock records and counts.
- Ensuring appropriate levels of staffing for each department so that it can cross the finish line, reallocating colleagues from one department to another to provide support.
- Using problem solving skills to resolve issues and complaints in a professional manner under time restrictions.
- Providing support for my team - physical and emotional.
- First aid course.
- Unloading deliveries at the back door and operating the lift.
- Diffusing potentially hostile situations with helpful and friendly customer service.
- Co-operation, co-ordination and communication between colleagues and other members of management to deliver high standards.
- Starting the shift with a structured plan in place.
- Admin/computer work - inputting shifts, resolving clock-in and pay exceptions, posting overtime, handling stock control screen, etc.
- Decision making.
- Handling cash.
- Handling and processing of confidential information in regards to both employees and customers.
WAITRESS - Findlay's Hotel - Fraserburgh, Aberdeenshire
(2016-05 - 2018-09)
- Serving guests with a positive and approachable attitude.
- Handling requests promptly and accurately.
- Comfortably handling phone calls in a professional manner.
- Taking and recording bookings.
- Working efficiently and calmly in a fast paced environment to deliver quality service to each customer at reduced wait times.
- Maintaining cleanliness in the workplace.
- Handling cash.
PRAWN PACKER - Nordic Shellfish - Fraserburgh, Aberdeenshire
(2017-07 - 2017-08)
- Packing products quickly without sacrificing quality to ensure the line of production ran smoothly.
- Performing quality checks on products.
- Handling simple machinery.
WAITRESS - Wimpy - Fraserburgh, Aberdeenshire
(2014-07 - 2015-12)
Served as my introduction to employment, supplying me with transferrable skills previously noted in the Findlay's Hotel section.
