Business Manager at NARS – Shiseido-Nottingham (2024-11 – Present)
- Managed daily business operations and administrative tasks in a busy retail environment.
- Coordinated appointments, events, and customer activities to support smooth day-to-day running.
- Prepared sales and performance reports to track results and identify business priorities.
- Supported team members through coaching, training, and clear day-to-day communication.
- Maintained strong customer and business relationships while balancing multiple priorities.
Retail Artist at Charlotte Tilbury (2022-10 – 2024-11)
- Managed appointment schedules and customer records in a fast-paced retail setting.
- Delivered professional customer service and handled a wide range of client queries.
- Worked closely with colleagues to support daily operations and team objectives.
- Exceeded personal sales targets by more than 15% compared with the previous year.
- Built strong organisational and communication skills through daily client coordination.
Account Manager at Christian Dior (2016-07 – 2022-08)
- Oversaw daily operations of a luxury beauty concession in a busy department setting.
- Monitored business performance and reviewed reports to identify opportunities for growth.
- Organised appointments, customer activities, and promotional events with strong attention to detail.
- Supported and coached team members to maintain service and operational standards.
- Grew the business year on year and achieved the highest counter growth in the department.
Account Manager at Elizabeth Arden (2013-06 – 2016-07)
- Managed day-to-day operations of a busy beauty account and customer schedule.
- Coordinated appointments and maintained strong relationships with returning clients.
- Supported colleagues with daily tasks to help the wider team run efficiently.
- Balanced competing priorities while maintaining a high standard of customer service.
- Achieved sales targets through strong organisation, service, and product knowledge.
Senior Consultant at Benefit Cosmetics (2010-07 – 2013-06)
- Supported the daily running of the business with deputy management responsibilities.
- Managed sales reporting, stock control, appointments, and merchandising tasks.
- Coordinated workloads and supported team members to maintain high standards.
- Handled customer queries and appointments in a professional and efficient manner.
- Developed strong organisational and administrative skills in a busy customer-facing role.
