Lotus McIntyre

Highly organised and personable professional with over 15 years' experience working in fast-paced customer-facing and business environments. Experienced in coordinating day-to-day operations, maintaining records and reports, organising appointments and events, supporting teams and managing multiple priorities to ensure smooth and efficient running of the business. Strong communication and interpersonal skills, with a proven ability to build positive relationships with customers, colleagues and senior stakeholders.

Commercially aware, reliable and confident working independently or as part of a team. Now looking to transfer extensive business management and coordination experience into an administration, office support or business support role.

Business Manager - NARS – Shiseido - John Lewis Nottingham

(2024-11)

• Manage the day-to-day running and administration of the NARS business within John Lewis Nottingham, ensuring smooth and efficient daily operations.
• Coordinate appointments, events, customer activities and team requirements, managing multiple priorities within a busy environment.
• Maintain and review sales and performance information, preparing reports and using results to identify priorities and areas for improvement.
• Organise and deliver events, including ticketed masterclasses, product launches and customer activities, coordinating practical arrangements and ensuring a high standard of service.
• Support and develop team members through coaching, training and clear communication.
• Build and maintain strong relationships with customers, colleagues and wider business contacts.
• Monitor business activity and take appropriate action to ensure targets, deadlines and operational requirements are met.
• Manage competing demands in a fast-paced environment while maintaining excellent attention to detail and customer service.

Retail Artist - Charlotte Tilbury

(2022-10 - 2024-11)

• Managed a busy appointment-based customer schedule, ensuring clients received a professional and organised service.
• Maintained accurate customer information and managed follow-up appointments to encourage repeat business.
• Worked closely with colleagues to support daily operations and ensure team objectives were achieved.
• Provided high-quality customer service and handled a wide range of customer queries and requirements professionally.
• Consistently exceeded personal sales targets by more than 15% compared with the previous year.
• Developed strong communication, organisation and relationship-management skills within a fast-paced retail environment.

Account Manager - Christian Dior

(2016-07 - 2022-08)

• Managed the day-to-day operations of a luxury beauty concession, coordinating staff, customers, stock and business requirements.
• Responsible for monitoring business performance, maintaining reports and reviewing information to identify opportunities and priorities.
• Organised appointments, customer activities and promotional events, ensuring all arrangements were coordinated effectively.
• Supported and coached team members, providing training, guidance and ongoing support.
• Built strong working relationships with customers, colleagues and department management.
• Grew the business by 10–25% year-on-year and achieved the highest counter growth within the department.
• Successfully balanced administrative, operational and customer-facing responsibilities within a busy working environment.

Account Manager - Elizabeth Arden

(2013-06 - 2016-07)

• Managed the day-to-day running of a busy luxury beauty account, ensuring customers and operational requirements were dealt with efficiently.
• Coordinated customer appointments and maintained strong client relationships.
• Supported colleagues with daily tasks and contributed to the smooth running of the wider team.
• Managed competing priorities while maintaining a consistently high standard of customer service.
• Consistently achieved sales targets through excellent organisation, customer service and product knowledge.

Senior Consultant - Benefit Cosmetics

(2010-07 - 2013-06)

• Held deputy management responsibilities, supporting the day-to-day running of the business and wider team.
• Managed sales reporting, stock, merchandising, appointments and daily operational requirements.
• Supported and motivated team members, helping to coordinate workloads and maintain high standards.
• Dealt with customer queries and appointments professionally and efficiently.
• Developed strong organisational, administrative and communication skills within a busy customer-facing environment.

CIBTAC Beautician 2 - London Institute of Beauty Culture

Makeup Artist Qualification - Charlotte Tilbury

GCSEs - English, Maths, Biology, History - Blessed Edward Oldcorne High School