Guest Experience Agent - Canadian Wilderness Adventures
(2024-06 - 2026-04)
Worked across both front-of-house guest operations and guided snowmobile tours, supporting high-volume winter tourism activity while delivering safe and engaging outdoor experiences for international visitors.
- Coordinated bookings across multiple tourism products, matching guests to suitable experiences based on ability, availability, operational requirements and weather conditions
- Managed bookings and guest enquiries for operations handling over 300 guests during peak holiday periods
- Managed tour inventory and guide capacity across overlapping departure windows during peak seasonal demand
- Resolved last-minute booking issues and schedule changes to maintain smooth operations and maximize guest satisfaction
- Delivered tailored activity recommendations to create bespoke visitor experiences
Snowmobile Guide (Winter Season Role) - Canadian Wilderness Adventures
(2024-06 - 2026-04)
- Led guided snowmobile tours for groups of up to 15 guests, delivering safe, engaging experiences for visitors from a wide range of backgrounds and ability levels
- Delivered clear safety briefings and practical instruction before departure
- Managed group pace, terrain selection, and guest confidence across variable winter conditions
- Adapted tours in real time to balance safety, enjoyment, and differing ability levels
- Delivered private and VIP experiences with a strong focus on service quality
- Coordinated closely with guide teams and supervisors to ensure safe and efficient tour operations
Ski Instructor (Adult & Adaptive Lessons) - Vail Resorts
(2025-12 - 2026-04)
- Delivered private ski instruction focused on technical progression and confidence building
- Specialised in adult learners and adaptive lessons
- Communicated complex technical skills clearly and effectively
- Maintained high safety awareness in busy mountain environments
- Built strong client relationships through structured progression and coaching
Payment Specialist in the business payments team - Barclaycard
(2022-11 - 2023-10)
- Consulted with small business owners to identify suitable financial products
- Consistently achieved performance targets within a competitive outbound sales team
- Built strong customer relationships through consultative conversations
- Managed objections and negotiated commercial solutions
- Applied structured sales training to increase conversion performance
- Supported development of colleagues through peer coaching
Bar Staff - Ratho Park Golf Club
(2018-06 - 2018-12)
- Delivered food and beverage service during busy events
- Built rapport with returning members and guests
- Worked closely with kitchen team during peak service
