Customer Service
Request a quote with no obligation
Over the years I have acquired many different skills and attributes which would be beneficial to this job role, I have extensive knowledge and experience with administration (4+ years) along with customer service (4+ years) including data entry and proficient organization using MS packages such as word, PowerPoint and Excel and understanding how to time keep efficiently and excellent teamwork capabilities especially when under pressure, this includes extensive knowledge of working in a fast paced parcel distribution warehouse multitasking all the stated jobs required on a day to basis showing composure and resilience to get the job done. My customer service experience has improved my knowledge of quality communication and empathy towards customers, whether this is face to face, via email, webchat or phone.
No matter what job I have been in, I have picked up many different aspects of the working and learning environment, teamwork and lone work is always essential, but I understand the necessary requirements that go with this. I have learnt a strong basis of respect and responsibility by undertaking all tasks set before me with calmness and composure but strong efficiency and dedication to achieve the required outcome.
Within the work-based environment I have picked up many different skills and have had to quickly learn and adapt on the job whichever job role I have undertaken, from fast paced parcel distribution to customer services onto residential care for persons who need extra support and finally key holder lone working.
I am literate with MS packages including Word, PowerPoint, and
Excel, Office and Publisher, having to use them to build spreadsheets either for training purposes or to collate finance reports and data collection.
I have worked 4 years as a customer service representative with
Hermes Parcelnet Ltd whereby I began as a warehouse operative,
quickly moving into administration in the office and focusing on customer service in regards to tracking of deliveries, price related concerns, queries and complaints.
Following from this I worked at the National Autistic Society as a support worker providing care for challenging individuals. This could be working as a team or many of times on my own at their residence or out in the community, always focusing on positive care, communication skills, and respect for those who struggle with day to day life and social skills.
After my time within the support role, I worked for EVRI, focusing once again on parcel distribution and customer service, honing all my previous skills and knowledge to deliver efficient customer service and a strong working environment for myself, my colleagues and my peers. This role was very diverse working in all aspects of the office, the warehouse and personally helping with customer queries, so a very fast paced environment.
Finally due to a major car collision which drastically affected my physical and mental state and putting myself out of work for a long period of time I began working as a key holder cleaner,
understanding the importance of lone working, timekeeping and efficient cleanliness standards, which I am highly grateful, to always learn and achieve from all my previous careers.
My most recent job was a customer service agent (remote)
whereby I am interacting with customers in a fast-paced live chat/email environment, consolidating and actioning requests e.g.
Cancellations, membership renewals, complaints and general enquiries on an efficient KPI based performance rate, so being quick but efficient are crucial.
Robert Blake Science College,
Bridgwater, Somerset
