Management Consultant - LKB Consulting Ltd - UK
(2023-11)
I transform how organisations deliver value. I lead enterprise portfolios, programmes and PMOs to transform delivery to achieve the right business outcomes.
- Responsible for large-scale digital transformation for HMRC, stabilised an underperforming programme to leading 10 teams (300+ staff) through transition to an agile, product-led operating model leading to reduced incident response times by 30% and improved service delivery.
- PMO Lead for Elizabeth Line mobilisation transfer to GTS ownership. Rapidly mobilized and led PMO and workstreams to successful, on-time delivery. Defined governance, integrated programme planning, managed the programme budget, and reported to and led programme boards.
- Led portfolio optimisation and strategy, refined strategic objectives and streamlined programmes to achieve savings of £10 million.
- Led complex programme turnaround, including re-design and delivery. Turned a failing programme around leading to successful benefits realisation. Resulting in on time delivery, within budget and led to my extension onto other programmes due to delivery excellence.
- Trusted advisor to c-suite executives, facilitating steering group decision making and implementing structured portfolio visibility and rapid feedback loops which led to improved speed of action completion from 2 weeks down to 2 days.
Digital Portfolio Manager - Marks and Spencer - UK
(2022-07 - 2023-10)
Headhunted to transform the Digital Portfolios and PMO. Re-designed portfolio prioritisation and led strategy development to improve investment prioritisation and cross-channel alignment. Leading implementation and communications of large-scale change.
- Transitioned delivery teams to product-led model incorporating agile principles and DORA metrics to increase incident response time by 30%.
- Enabled data-driven decision making and prioritisation across digital portfolios, increasing clarity on customer-impacting initiatives and enabling an increase of 15% of initiatives that met priority criteria.
- Led capability uplift across the PMO and delivery teams to better support delivery and senior leadership team. Leading training in planning, strategic thinking, agile delivery and delivery excellence.
Principal Consultant - PA Consulting - UK
(2017-10 - 2022-06)
Successfully led nationally significant transformation across healthcare, government and rail sectors. Responsible for generating £500k annually in client work.
- Portfolio & PMO Transformations – refined enterprise strategy, governance & management processes to achieve greater delivery efficiency and expertise across organisations, often leading to newly promoted leaders and multiple contract extensions and new requests for work.
- Head of Planning and PMO – NHS Covid-19 and Flu vaccination programme, responsible for defining the roadmap and planning the delivery of vaccinations to the UK population to enable a critical fast pace of delivery.
- Head of PMO for Welsh Rail Nationalisation programme for TfW; built integrated planning capability, managed the PMO, acted as the key interface with Network Rail and DfT feeding into their governance and providing critical communications. Led to extension to multiple other key TfW programmes.
- Head of Planning for Border Force Brexit Programme; defined outcomes, roadmaps and plans within highly ambiguous policy environment and reported directly to Cabinet Office, resulting in 3 successful programme re-plans.
- Programme Manager for Border Delivery Group (Home Office); rapidly stabilised the programme, led mixed teams of civil servants and consultants across multi-method delivery frameworks (agile, waterfall, ITIL).
Senior Consultant - Arup - UK
(2013-09 - 2017-09)
Delivered operational readiness and infrastructure transformation programmes for major UK clients including healthcare, pharmaceuticals and rail.
- Project Manager for multiple pharmaceutical and government projects, including for GTR Thameslink Programme leading to successful and on time delivery.
- Delivered operational readiness and process service design for GSK, Astra Zeneca, MedImmune, GTR Thameslink Programme and Heathrow terminal 2.
- Project Manager for National Emergency Services Communications Programme for the Home Office, focusing on risk management and operational delivery.
Operations Executive - Volkswagen - UK
(2011-06 - 2012-07)
Delivered data-driven performance improvements across UK dealership network.
Team-Building Exercise Lead - Belle Délice Ltd - UK
(2022-08)
Utilised over 6 years of baking experience to create team building baking exercises for away days and team bonding experiences.
- Design and deliver team-building experiences through baking workshops. Focussing on collaborative activities to strengthen team engagement and morale.
