Lead Patient Navigator - Lumir Clinic - Remote
(2024-10)
- Facilitated start-up team formation, establishing essential processes for clinic operations.
- Optimised clinic resources to elevate service delivery and patient care.
- Resolved complex patient needs by implementing customised support and intervention strategies.
- Identified safeguarding issues, maintaining adherence to health regulations.
- Recognised that anger signifies stress, implementing effective conflict resolution techniques.
- Leveraged de-escalation skills to navigate challenging situations effectively.
- Ensured compliance with CQC standards, embedding them into daily clinic operations.
- Recognised patient needs to enhance service offerings and overall satisfaction.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Handled customer concerns and escalated major issues to supervisor.
- Picked up additional tasks to aid team success.
- Actively listened to customers to fully understand requests and address concerns.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
Customer Service Co-Ordinator - Savage Cabbage - Remote
(2021-09 - 2024-10)
- Collaborated with UK and EU customers across all platforms to ensure seamless service delivery.
- Facilitated order creation and coordinated with shipping partners for efficient logistics management.
- Built strategic relationships with influencers to enhance product marketing on social media.
- Conducted regular customer check-ins to provide ongoing support and maintain satisfaction.
Office Assistant - Vision Technicians - Scarborough
(2019-09 - 2021-09)
- Ensured seamless operations of window cleaning company during owner's absence.
- Facilitated effective communication between customers and staff to deliver efficient service.
- Resolved complaints promptly to maintain customer satisfaction.
- Entered data into Excel for accurate record-keeping.
- Processed payments to ensure financial accuracy.
Career break - Scarborough
(2019-02 - 2019-09)
Transitioned from business ownership to focus on quality family time
Food Business Owner - LoveBrew Cafe - Scarborough
(2014-05 - 2019-02)
- Transformed a redundant café into a thriving coffee shop and bakery.
- Achieved top ranking on Trip Advisor for two consecutive years.
- Leveraged social media marketing to attract customers and improve visibility.
- Delivered exceptional customer service to distinguish offerings in local market.
- Managed a team of 5 through effective hiring, training, and development.
- Monitored databases to track growth metrics and maintain inventory levels.
- Implemented strategies that enhanced customer engagement and fostered loyalty.
Parent Support Advisor - North Yorkshire County Council - Scarborough
(2007-04 - 2014-09)
- Maintained caseload of 15 families, adhering to strict deadlines.
- Supported young people in accessing education and resources.
- Collaborated with families to enhance educational opportunities for young people.
- Guided families through SEN processes, coordinating with paediatricians, GPs, and agencies.
- Designed training packages based on observed behaviour to support young people and families.
- Educated families on available community resources and services.
- Delivered courses promoting positive relationships among young people and families.
- Identified safeguarding issues and coordinated with Children's Social Care for resolution.
Cover Supervisor Secondary School - Headlands School - Bridlington
(2004-05 - 2007-04)
- Delivered lessons efficiently during teachers' absence.
- Supported pupils completing work independently.
- Escorted pupils on various offsite visits, including residential trips.
Career Break - Scarborough
(2004-05 - 2005-02)
Graduated in May 2004 while working throughout degree and managing responsibilities of motherhood alongside a toddler.
Front of house manager - Geldenhuis Hotel - Scarborough
(1994-03 - 2004-05)
- Managed guest bookings and welcomed guests upon arrival.
- Responded to guest queries to enhance overall experience.
- Coordinated staff rotas for waiting and cleaning personnel.
