Louise

Responsible duty manager, passionate about delivering outstanding quality and service. Offering 10 years of experience in hospitality from team member to supervisor to assistant manager. I am trustworthy and reliable, great work ethic. Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Utilise my organisational skills to organise team and party's

Supervisor - The Maltman

(2022-10)

• Bar supervisor - running the bar and floor and dealing with any customer complaints but I had many other roles such as making change orders, doing ATM checks and filling them back up, banking, floating up the tills, due diligence checks, wet stock counts and dry stock counts
• Holding Manager for three months running all tasks and responsibilities.

Assistant manager - Drouthys Greeneking - Glasgow, Lanarkshire

(2019-01 - 2021)

• General admin - end week on business sheet / finalise rota / file paperwork /
• Operating standard audits / kitchen audits
• Atmosphere management
• Compliance
• Assist in booking organisation for weekend
• Organising / running team training
• Orders - wet/ dry / sundries
• Create bar plans to ensure organised team
• Create rotas based on contracted hours, company payroll budgets and busy periods.
• Managed the hiring of new staff, completing matters including reviewing applications, conducting interviews and selecting candidates.
• Maintained strong and long-lasting relationships with employees by providing friendly and positive work environments.
• Handle business opening and closing procedures with meticulous attention
• Ensured staff follow regulations and policies by closely monitoring operations, providing extra training and assistance to anyone that needs it
• Managed employee issues, queries and complaints
• Ensured daily business operations ran smoothly and efficiently by closely monitoring procedures and staff operations.
• Closely monitored stock levels to ensure orders and deliveries met operational needs whilst minimising possible waste. Hosting

Team member/supervisor - Wallace well farm greeneking

(2014-08 - 2018)