Louise Harding

An adaptable, highly dedicated Health and Social Care professional with an NVQ Level 3 and extensive experience in patient centred care, multi-agency coordination, and shift management. Proven track record in developing tailored care and enrichment plans for vulnerable individuals, ensuring full compliance with Care Quality Commission (CQC) standards. Demonstrates exceptional attention to detail, interpersonal communication, and organizational skills necessary to facilitate smooth patient pathways, coordinate complex care transitions, and support efficient hospital discharge processes.

Care Practitioner - Barchester Healthcare - Warminster

(2021-02)

• Formulated and reviewed detailed care plans, collaborating closely with multidisciplinary teams, family members, and external agencies to support seamless care transitions.
• Administered medications safely in strict accordance with institutional protocols, maintaining precise tracking and medical logs.
• Supervised daily shift operations, delegating tasks effectively to care staff, organizing rotas, and escalating clinical concerns appropriately.
• Acted as a Dementia Champion, providing specialist guidance to staff and family members to ensure dignified, compassionate, and patient-centred care.

Support Worker - Voyage Care UK - Melksham

(2019-05 - 2021-12)

• Delivered specialized support for young adults with complex care needs within an 8-resident facility, supporting daily nursing procedures and PEG feeding.
• Implemented person-cantered care plans and meticulously documented medication administration, behavioral changes, and daily progress logs.
• Organized community integration and outdoor activities, managing risk assessments to ensure safety and enhance resident well-being.

Enrichment Lead - Maverncare - Melksham

(2007 - 2017)

• Coordinated and executed tailored therapeutic enrichment programs for elderly residents with complex nursing, mental health, and advanced dementia needs. Managed a dedicated department autonomously, prioritizing daily workloads and resources to maximize patient engagement and independence.
• Ensured 100% compliance with all rigorous CQC inspection criteria through precise documentation, proactive service auditing, and detailed record-keeping.
• Mentored, trained, and clinically supervised junior staff members on the home's ethos, care delivery techniques, and regulatory compliance standards.

NVQ Level 3 - Health and Social Care

Certificate - Counselling Skills

BTEC National Diploma - Performing Arts

Certification - Medication Administration & Care Planning