Louise Hillis

Highly experienced NMC Registered Nurse with 21 years of post-registration experience across Orthopaedics, Oncology, Case Management, and Cosmetic Surgery Aftercare within NHS and private healthcare settings. Skilled in complex clinical assessment, telephone triage, safeguarding, wound management, and multidisciplinary collaboration across acute, surgical, insurance, and remote-care environments. Experienced in supporting patients through complex surgical and cancer treatment pathways while delivering safe clinical decision-making, compassionate care, and effective case management within fast-paced and high-pressure settings.

Recognised for strong communication skills, clinical judgement, leadership, professionalism, and the ability to build trusted therapeutic relationships with patients, families, consultants, and multidisciplinary teams. Committed to maintaining high standards of evidence-based practice while continuing professional and clinical development.

Aftercare Nurse Advisor - Signature Clinic

(2025-04 - 2026-05)

Provided specialist telephone-based clinical support and aftercare advice to patients following cosmetic surgical procedures including face and neck lift surgery, gynecomastia, blepharoplasty, labiaplasty, arm lift, otoplasty, and brow lift procedures.

• Conducted clinical assessments of post-operative symptoms and escalated concerns appropriately
• Identified and managed potential wound infections, haematomas, and surgical complications
• Provided wound care advice, drain management support, and recovery guidance
• Delivered urgent out-of-hours telephone triage and clinical support
• Offered reassurance and emotional support to anxious or distressed patients
• Escalated concerns to surgeons and wider clinical teams when required
• Maintained accurate documentation and coordinated patient appointments
• Supported compliance with CQC standards and NMC guidelines
• Maintained safeguarding awareness and commitment to continuous professional development
• Developed strong communication, prioritisation, and decision-making skills within a fast-paced and high-pressure clinical environment

Nurse Case Manager – Cancer Care - AXA UK, Glasgow - Glasgow

(2020-02 - 2025-01)

Managed a complex caseload of oncology patients, providing specialist clinical support and guidance throughout diagnosis, treatment, and recovery. Worked collaboratively with hospitals, consultants, and multidisciplinary teams to ensure patients received appropriate and timely care. This role required great autonomy, clinical judgement, complex decision making, remote assessment and insurance/authorisation knowledge.

• Reviewed medical reports and treatment requests from oncologists and surgeons
• Assessed eligibility for chemotherapy, radiotherapy, surgery, scans, and diagnostic tests
• Provided evidence-based clinical decision-making regarding treatment authorisations and approvals
• Supported adult and paediatric oncology patients and their families through difficult diagnoses and treatment pathways
• Delivered compassionate telephone support and case management
• Managed workload independently while maintaining high clinical standards
• Referred patients to appropriate support services when required
• Demonstrated strong judgement, decision-making, and safeguarding awareness
• Contributed to departmental objectives and claims cost management principles
• Maintained commitment to continuous professional development

Registered Nurse – Orthopaedics - NHS Lanarkshire – Wishaw General Hospital

(2005-08 - 2020-02)

Worked within a busy Elective and Trauma Orthopaedic Surgical Unit providing high-quality pre-operative and post-operative care to patients with a wide range of orthopaedic conditions and injuries.

• Assessed, implemented, and evaluated individualised care plans
• Delivered high standards of surgical and orthopaedic nursing care
• Administered medications, IV fluids, and IV antibiotics safely
• Monitored patient progress and escalated concerns appropriately
• Performed wound care using aseptic technique
• Removed sutures and staples
• Managed wound VAC dressings, PICO dressings, and PICC line care
• Provided care for pressure ulcers, leg ulcers, external fixators, and pin sites
• Applied orthopaedic braces and supported rehabilitation
• Educated patients and families regarding recovery and self-management
• Participated in multidisciplinary meetings and discharge planning
• Supported the safe and effective running of the ward as a senior staff member
• Supported and mentored newly qualified nurses and student nurses within a busy orthopaedic ward environment
• Demonstrated leadership, resilience, adaptability, and excellent organisational skills within a demanding surgical environment

Bachelor of Science (BSc) - Adult Nursing - University of Strathclyde, Glasgow (2002 - 2005)

Higher Qualifications - Cardinal Newman High School (1995 - 2001)