Louise Jane Parry

Experienced debt recovery and credit control professional with extensive background in collections, litigation administration, and financial management. Proven track record of recovering over £3 million in debt across multiple industries including energy, utilities, and retail. Skilled in setting up payment plans, implementing credit control procedures, and managing large account ledgers.

Self-employed business owner with experience in all aspects of business operations including sales, credit control, and debt management.

Debt Recovery & Litigation Administrator - SEFE Energy

Currently chasing aged debt for companies that SEFE no longer supplies. These accounts have been to an external DCA and passed back because they are unable to collect. The debt has been provided for and can be for up to £100k for small court claims over 90 days.

Oldest account is 1027 days overdue. In time working at SEFE, has collected over £3 million of debt that would have been written off as uncollectible, set up payment plans for other accounts, and saved the company debt agency fees. Currently chasing 87 accounts, 5 of which have been deemed uncollectible by an outside agency.

One customer gave a 5-star review on Trust Pilot.

• Responding to incoming correspondence in accordance with processes and procedures
• Asking open questions to gain a full understanding of the customers situation
• Signposting customers to free money advice organisations where necessary
• Setting up or reviewing affordable repayment plans in line with the customer's situation
• Preparing documents to be sent to courts and solicitors and any other third party
• Investigating, producing and implementing new procedures for streamlining processes used, implementing new ways of advising debtors of debt consequences, i.e. Letter before action

Credit Control Factoring - Bibby

(2022-06 - 2022-12)

Acting as liaison between customers, their customers and account managers. Alerting account managers to issues and recognizing signs of financial difficulty.

• Checking customers or suppliers to determine their creditworthiness and whether they're likely to pay on time
• Credit checks
• Chasing debt
• Dunning letters
• Sending accounts to Legal
• Daily working the ledger on the phone, by letter or email
• Recording times, dates and conversations
• Payment plans
• Implementing credit amounts being raised or lowered
• Working with other departments to resolve queries
• Chasing delivery notes, purchase orders etc.
• Allocating cash to accounts
• Write offs
• Reducing debt

Credit Energy Specialist SME - Eonnext - Homebased

(2021-11 - 2022-06)

Varied one stop shop role with debt focus.

• Dealing with anything from Pre-Payment to Crossed Meters
• All aspects of Energy

Credit Energy Specialist (Temp Role) - Covid Info Line

(2021-09 - 2021-11)

• Booking Appointments
• Giving Government Guidelines

Sales / Mum - Self-employed - Manchester

(2013-01)

Set up own small business in 2013 after relocating to Manchester from West Yorkshire. Diagnosed with nerve impingement in 2011 and divorced. After a few years off readjusting to the change of location and disability, returned to work selling goods on the internet and from home.

Making novelty cakes, handmade greetings cards and invitations whilst also studying part-time with the Open University for a degree in Psychology. Running every aspect of the business from sales ledger to credit control. Produced own ledger for debt and spreadsheet for household bills.

Following professional training received in debt collection, implemented 30-day debt letters, phone calls, and reminders to call customers back at regular intervals. Keeping full and accurate records of conversations including times, dates and summaries. Obtaining payment promises.

Most payments made through PayPal.

Credit Control (Temp Contract) - ASD Leeds - Leeds

(2013-01 - 2013-06)

• Credit checks
• Putting Accounts on Stop
• Chasing debt
• Dunning letters
• Sending accounts to Legal
• Daily working the ledger on the phone, by letter or email
• Recording times, dates and conversations
• Payment plans
• Implementing credit amounts being raised or lowered
• Working with other departments to resolve queries
• Chasing delivery notes, purchase orders etc.
• Allocating cash to accounts
• Write offs
• Reducing debt

Credit Control Consultant (Temp Contract) - Npower Scarcroft Leeds - Leeds

(2012-06 - 2013-01)

Involved with another credit controller in setting up a debt database for Npower, responsible for implementing a collections procedure from start to finish in a meter department that had previously been left alone. With the installation of smart meters and changes within departments, it became necessary to actively start chasing debt. Worked out the best way for the specific department to start collecting on outstanding debt and trained staff in the procedures implemented.

For example, the department dealt with the supply of electricity from the outside station to the meter in the property and one of the key tasks before anyone could begin to chase was to identify who was responsible for the meter. Uncovered buildings that were no longer in existence but still being charged for, requiring bespoke procedures to have billing stopped, involving contacting the Fire Service. Put together a training pack on what procedures to follow in every circumstance.

At Npower for 6 months. Asked to stay on full-time however the 50 mile round trip journey to and from work was not sustainable.

Assistant Buyer - Morrisons Head office - Bradford

(2011-10 - 2012-06)

• Daily inputting of Orders for nationwide stores
• Checking prices
• Dealing with delivery queries from stores and distribution departments
• Allocating funds

Admin Support, Technical Procurement Europe North (Temp) - BASF

(2010-10 - 2011-10)

• Inputting and creating information onto PASTIS web system for vendor master data base clean up
• Updating Excel spreadsheet to allow bulk upload of data into SAP system
• Using internet and other telecommunications resources to access information on vendors and collate contact information onto excel
• General office admin support for Purchasing team
• Use of SAP system for checking vendor details
• Accessing Purchase orders for obtaining details and print purchase orders
• Assisting to acquire Commodity numbers from Vendors directly
• Responsible for re-organization of filing system
• Dealing with Vendor and end user queries

Credit Control (Temp) - British Waterways

(2010-07 - 2010-10)

Managing ledger of 300-500 live accounts with value roughly £1 million, varied on rolling invoices.

• Contacting customers on a daily basis re-rent, license and mooring arrears
• Preparing evidence for legal action
• Preparing credit notes and pro-forma invoicing
• Liaising with bailiffs and collections team re-debts
• Updating system notes on SAGE system and customer service system
• Reporting to Manager
• Taking credit and debit card payments over the phone
• Use of SAP system, Excel, word and other Windows systems

Credit Control (Temp) - Jewson's

(2010-06 - 2010-07)

Monthly stop day where all customers with unpaid invoices were put on stop and not allowed goods until their account was brought up to date.

• Dealing with accounts on stop on a daily basis because of nonpayment of invoices
• Monthly debt cycle and letter cycle including final demand and pre-legal letters
• Dealing with customer queries
• Speaking to builders and end users chasing for money advising accounts to be sent to legal team and requesting payment
• Creating invoices and credit notes
• Credit checks, credit limits and authorizing the opening of customer accounts
• Use of Excel, word and other Windows systems

Credit Control - Software Solutions Partners

(2009-03 - 2010-06)

• Cash posting
• Raising invoices
• Raising credit notes
• Sending out statements
• Dealing with direct debit mandates and rejections
• Sorting out queries on ledgers
• Posting cash daily
• Running credit checks using credit safe
• Authorizing orders
• Use of Excel, word and other Windows systems

Corp Credit Control - O2 Leeds - Leeds

(2007-01 - 2009-03)

Dealing on a daily basis with a ledger of between 250-300 customers. Talking to corporate customers daily, working through their current needs and resolving historical difficulties on the accounts. Also responsible for tracing payments.

• Producing daily reports for customers on excel

Degree - Psychology - Open University