Louise Kerry

I am a hardworking, trustworthy and highly organised administrator with experience in local government, housing services and customer-facing roles. I have strong communication, IT and organisational skills, with the ability to manage workloads effectively and provide excellent customer service. I am a reliable team player who is always keen to learn and develop new skills.

Full-Time Family Carer - Self-employed

(2026-06)

I am currently a full time carer for my mother. I coordinate appointments, medication schedules and daily care needs. I also manage all household administration and care-related documentation.

Business Support Officer (Damp & Mould) - Agency - Kirklees Council

(2025-06 - 2026-06)

I worked within the Homes and Neighborhoods Service, supporting the Damp, Mould and Condensation team with administrative case management and tenant support.

• Managing damp and mould casework
• Maintaining accurate records
• Updating housing systems
• Coordinating repairs
• Loading with residents and contractors
• Providing administrative support and customer service

Housing Service Officer - Kirklees Council

(2022-07 - 2024-12)

I supported the Housing Service team with a variety of administrative and customer service duties.

• Creating and amending tenancies
• Updating housing systems
• Monitoring email inboxes
• Coordinating repairs and maintenance works
• Processing invoices
• Loading with contractors
• Providing administrative support within the Housing Service team

Lettings Administrator - Together Housing

(2022-02 - 2022-06)

• Processing housing applications
• Verifying identification documents
• Maintaining accurate records
• Updating databases
• Monitoring email enquires
• Using multiple systems to locate information
• Identifying duplicate applications
• Liaising with applicants to provide advice and support throughout the application process

Identity Verification Compliance Administrator - NHS - Ant Marketing Group

(2021-05 - 2021-08)

I worked for the NHS on the campaign for the Covid Vaccine Passports which was remit working role.

• Processing applications for the Covid Vaccine Passports
• Processing and verifying documentation to match up with the identification which was provided
• Matching the applicant's identification to the medical records
• Ensuring all data and information was correct and up to date
• Working across multiple different systems

Stay-at-Home Mum - Self-employed

(2018 - 2021)

During this period, I took time away from employment to raise my children, which I thoroughly enjoyed, before returning to work to continue my career.

HND - Business Management (2013 - 2015)

NVQ Level 3 - Business & Administration (2013 - 2013)

Technical Certificate - The Principles of Business & Administration (2013 - 2013)

Key Skills Level 2 - Communication (2013 - 2013)

Key Skills Level 2 - Numeracy (2013 - 2013)

Professional Office Administration Skills (2010 - 2010)

Receptionist Training Programme (2010 - 2010)

NVQ Level 2 - Business & Administration (2007 - 2007)

Adult Numeracy Level 1 (2007 - 2007)

Adult Literacy Level 1 (2006 - 2006)

ECDL - European Computer Driving Licence (2005 - 2005)