Louise Lea

Asked by the owner of Castle Limes and Heath Cottage to join the team to oversee operations. Bar, restaurant, rooms and functions. Elevated the hotel portfolio, reputation in town and drove revenue increase 2023-2024 34% on F&B

General Manager - The Radnorshire Arms Hotel - Presteigne

(2023-05)

Asked by the owner of Castle Limes and Heath Cottage to join the team to oversee operations. Bar, restaurant, rooms and functions. Elevated the hotel portfolio, reputation in town and drove revenue increase 2023-2024 34% on F&B

• Allocating working hours
• Stock control
• Recruitment
• Accounts
• Customer complaints
• Hitting targets
• Keeping a very high level of service
• General running of the hotel
• Quiz nights
• Promotions
• Music events
• Seasonal promotions (Halloween, valentines, mother's Day, St David's Day ect.)

Front Office Manager - Peterborough Marriott Hotel - Peterborough

(2017-10 - 2023-05)

Applied internally and was offered the role. Completed two hospitality NVQ's whilst with both Peterborough and Huntingdon branches.

• Allocating working hours
• Associate engagement
• Stock control
• Recruitment
• Payroll
• Enrollment targets
• Incentives
• Customer complaints
• Achieving optimum customer experience
• General running of the hotel front desk
• Building relationships with guests and colleges
• Internal departmental cooperation
• Meeting Targets for department KPI
• Associate evaluation, performance management
• Meetings
• Taken on first aid and duty manager responsibilities
• Reporting to different HOD's
• Keeping a very high level of service

Front Office Supervisor - Huntingdon Marriott Hotel - Huntingdon

(2015-06 - 2017-09)

First employment with a larger cooperation and was a very good challenge and learning curve.

• Scheduling
• Building relationships with guests and colleges
• Internal departmental cooperation
• Meeting Targets for departments KPI
• Associate evaluation
• Meetings
• Taken on first aid and duty manager responsibilities
• Stock control
• Recruitment
• Reporting to different HOD's
• Customer complaints
• Hitting enrollment targets
• Keeping a very high level of service
• General running of the Reception
• Ensuring all maintenance is up to date

General Manager - Heath Cottage Hotel

(2014-06 - 2015-05)

The Owner Castle Limes asked to transfer to take the hotel out of administration, build customer relations and strengthen the business.

• Allocating working hours
• Stock control
• Recruitment
• Accounts (Sage)
• Customer complaints
• Hitting targets
• Keeping a very high level of service
• General running of the hotel
• Ensuring all maintenance is up to date

General Manager - Castle Limes Hotel

(2012-03 - 2014-06)

• Allocating working hours
• Stock control
• Recruitment
• Accounts
• Customer complaints
• Hitting targets
• Keeping a very high level of service
• General running of the hotel
• Ensuring all maintenance is up to date

Style Director, Assistant Manager - Scissors Palace - Holland Park, London

(2007-01 - 2012-03)

Main technical brands L'Oreal and Wella

• Customer relations
• Training for juniors
• Assisting and preparing students for NVQ assessments
• Keeping up to date with new products and relating the information to all members of staff
• Stock controls and ordering
• Resolving customer complaints
• Cutting
• All color services
• Styling (blow-dries and hair up)
• Keratin treatments (permanent blow dries)
• Perming

Senior Stylist - HQ Hair - Queensway, London

(2003-03 - 2006-12)

Main technical brand L'Oreal

• Building new clientele
• Stock ordering
• Retail sales including a wide range of salon brands
• Cutting
• All color services
• Styling

Stylist-Senior Stylist - Hair Academy - Pretoria, SA

(1998-01 - 2002-12)

Main technical brands Wella and Farook Systems

• Cutting
• All color services
• Styling
• Perming
• Color corrections

Stylist - Salon Egoli - Pretoria, SA

(1996-01 - 1998-12)

• Cutting
• All color services
• Styling
• Perming
• Stock controls and ordering
• Banking, managing small hair salon
• Building entire new clientele

Junior Stylist - Salon Charmaine - Pretoria, SA

(1993-01 - 1996-12)

• Apprentice hairdresser
• General cleaning duties
• Learning practical applications of studies
• Product knowledge
• Start building own clients

Waitress - La fragola

(1991-01 - 1996-12)

Through studies and apprenticeship worked part time to build confidence and good communication skills. Valuable experience for the services provided as stylists. Enjoyed the competitive vibrant environment and stayed on after qualification was completed.

• Training new staff
• Service of a high standard

Waitress - Giovanni's - London

(1999-01 - 2003-12)

Part time waitress. Fell back to waitressing to help fund move to London. Visited London for 3 months in 2002 and then moved permanently in 2003, both times working at Giovanni's to help fundraise.

High school Potchefstroom (1991-12)

NIS & NSS Hairdressing and cosmetics - Hairdressing and cosmetics - Technical College of Pretoria (1992-01 - 1993-12)

Hospitality Supervision NVQ - Hospitality (2016-12)

Hospitality Management NVQ - Hospitality (2019-12)