Louise Ocallaghan

Detail-oriented and highly organised administrative professional with extensive experience managing confidential records, coordinating appointments, maintaining databases, and supporting healthcare operations. Skilled in data entry, record management, information accuracy, and administrative processes within fast-paced environments. Experienced in using healthcare systems, producing reports, maintaining data integrity, and handling sensitive information in line with confidentiality requirements.

A reliable and proactive team member with strong analytical, communication, and problem-solving skills, seeking to contribute to a Data Officer role.

Receptionist - Maypole Health Centre

• Answered and managed incoming telephone calls, directing queries appropriately.
• Triaged patient appointment requests, ensuring urgent cases were prioritised.
• Welcomed and assisted patients professionally at the reception desk.
• Booked and managed patient appointments using EMIS practice systems.
• Maintained accurate patient records and filing systems.
• Scheduled childhood immunisation appointments in line with healthcare guidelines.
• Coordinated minor surgery appointments and managed waiting lists.
• Arranged contraception appointments and maintained associated waiting lists.
• Used reporting systems to identify patients eligible for flu vaccinations and childhood immunisations.
• Created and managed GP and locum clinic slots within EMIS.
• Covered the Medical Secretary position for one year during maternity leave.

Patient Transporter - West Midlands Ambulance Service, Birmingham - Birmingham

• Cleaned and sanitised equipment after each patient transport to maintain infection control standards.
• Assisted patients safely to and from procedure rooms.
• Maintained accurate records of patient journeys and equipment deliveries.
• Provided reassurance and support to patients and families.
• Assisted patients transferring between beds, wheelchairs, stretchers and transport vehicles.
• Conducted vehicle inspections and ensured cleanliness and maintenance standards were met.

Care Assistant - Carewatch, Birmingham - Birmingham

• Supported clients with daily living activities while promoting independence.
• Delivered person-centred care in accordance with individual care plans.
• Maintained safe, hygienic, and comfortable home environments.
• Prepared meals and provided feeding assistance where required.
• Assisted with household tasks, laundry, shopping, and errands.
• Cleaned and organised clients' living areas.
• Safely used hoists and wheelchairs for moving and handling service users.
• Administered medication in line with care plans and schedules.
• Maintained high levels of client satisfaction through personalised support.

Lunchtime Supervisor (Dinner Lady) - St Paul's Primary School, Birmingham - Birmingham

• Supervised children during lunch breaks.
• Maintained a safe and positive dining environment.
• Followed health, safety, and fire regulations.
• Built positive relationships with pupils and staff.

General Catering Assistant - Hawksley Primary School, Birmingham - Birmingham

• Prepared and served food in accordance with food hygiene regulations.
• Supported dietary and allergy requirements.
• Maintained dining areas and completed cleaning duties.
• Assisted with food preparation, stock control, and kitchen operations.
• Replenished food counters and ensured presentation standards were maintained.

Shop Assistant - Savers, Birmingham - Birmingham

• Delivered excellent customer service and built customer loyalty.
• Assisted customers with product selection and recommendations.
• Replenished stock and processed deliveries efficiently.
• Operated cash registers accurately and processed card and cash transactions.
• Completed opening and closing store procedures.
• Communicated customer feedback to management.
• Maintained flexibility to cover additional shifts when required.

St Thomas Aquinas School