Louise Osullivan

I have 3 years experience as a discharge coordinator on a stroke rehabilitation/elderly service dementia ward. In addition I have worked in customer service marketing and hospitality. I have over 25 years of reception administration and clerical and telephony skills and sales.

I have most recently worked in a hospital setting as a coordinator discharging and admitting patients and then recently moved to a home advisor for a corporate company temporary seeking care homes for the elderly. This consisted of a dementia floor. I am a multi-tasked individual who likes to be busy and am always willing to go that extra way.

I have the ability to multi-manage complex situations and be calm and sympathetic with an approach in the community with complex issues and delicate situations. I can use my experience and knowledge to adapt to any setting within any administrative and busy role and hospitality or public settings. In addition to this I have worked as a Team leader for a complex house that houses 14 Young adults with learning disabilities and complex needs.

This involved arranging assessment and care plans to suit each service user. I am a hard working individual fun and outgoing and can manage my own workload but additionally work and manage a team. I also have extensive experience in sales marketing and customer service facing roles that span over 25 years along with owning my own business.

I am a confident organised individual. I have also worked at a local racecourse hosting events and making reservations at corporate level. I also teach regular activities and fitness in the community - and host charity events.

I have wide experience in support work and supporting vulnerable individuals along with life experience in mental health. I have a sympathetic approach and can adapt to sensitive issues and confidentiality relating to patient privacy in a hospital setting. I pride myself on my work and focus on the tasks at hand.

Home service advisor at Barchester Healthcare-Bath (2025-11 – Present)

• Sales and marketing for the new care home
• Managing the beds ahead of the new opening of the care home
• Liaising with families booking in appointments, pre assessment with families
• General clerical admin
• B2b and cold calling
• Telesales and retention
• Marketing and social media management

Care Co-ordinator at Frome Medical Practice (2025-09 – 2025-11)

To work alongside the medical secretaries and care co ordination team

Discharge Coordinator at St martins hospital-Bath (2022-07 – 2025-09)

• To discharge and admit patients from community hospital into care at home or into a hospital care home setting
• To arrange meetings with care professionals consultants and doctors and nurses and families
• Organise and plan discharges
• Clerical and administrative duties

Sales executive at R D Johns Foodservice-Radstock, Somerset (2022-06 – 2022-07)

Temporary sales role administrative and managing a team to provide a sales service for a local food distribution company.

• Telesales and corporate food and beverage events

Sales Executive at Timbersource Limited-Cranmore, Doulting and Nunney (2021-09 – 2022-07)

• Sales management of crm and b2b sales of bespoke timber for projects
• Telesales and management of business accounts

Temporary dental receptionist at Colosseum Dental Group-Paulton (2020-07 – 2021-07)

• To book appointments and dental treatments
• Admin clerical and telephone role and daily banking

Sales Executive at Rhopoint Metrology-Paulton, Somerset (2017-07 – 2020-07)

• Management and sales in an office
• Management of business accounts in an engineering company
• B2b management of accounts and retention of accounts

Self Employed Fitness Instructor at Soletrader-Midsomer Norton (1999-01 – 2020)

• Teaching fitness in the community regularly in evenings over 50's fitness classes and boot camp in the community

Casual hospitality at Bath racecourse-Bath (2017-07 – 2019-07)

A hostess in the corporate boxes - hospitality boxes on race days and events.

• Arranging events with management and reservations

Team Leader at Priory health group-Radstock (2014-02 – 2017-07)

Team leader in a residential home for adults with learning difficulties and autism

• To manage a team of 8 employees
• Risk assessments daily handovers management of rotas and activities in home
• Supporting residents and requirements and needs

Business Owner/Manager at Logo motif print services-Radstock, Somerset (2000-09 – 2005-03)

Family ran business providing schoolwear for the local community schools

• To manage the staffing wages orders and deliveries and all work enquiries
• To ensure and maintain the business and day to day running of the shop

BTEC in Business and administration (BTEC business finance) – Filton college (1994-09)

GCSE in Maths - English - Science - pe - dance and drama – Somervale school (1987-09 – 1991-07)