Medical Secretary at Cygnet-Bury (2025-08 – Present)
- Providing comprehensive administrative support to the multidisciplinary team within the ward environment at Cygnet Health Care
- Acting as a key point of contact for service users, relatives, professionals, and external agencies in a professional and compassionate manner
- Working closely with service users to support communication, engagement, and the smooth coordination of their care and appointments
- Assisting with the preparation, updating, and organisation of care plans and clinical documentation
- Supporting clinicians and ward staff with ward rounds, meetings, and care coordination tasks
- Liaising with other hospitals and external services to support continuity of care, transfers, referrals, and information sharing
- Providing administrative support across other hospitals and departments when required
- Demonstrating knowledge and understanding of the Mental Health Act within the UK, including section processes and associated documentation
- Supporting the administration and coordination of Mental Health Act paperwork and maintaining awareness of legal and procedural requirements
- Maintaining confidential and accurate patient records in line with GDPR, safeguarding, and healthcare policies
- Coordinating appointments, meetings, reviews, and maintaining accurate electronic records and databases
- Typing and distributing clinical letters, reports, meeting minutes, and other medical correspondence
- Supporting the organisation of CPA meetings, MDT meetings, and other clinical reviews
- Maintaining effective communication between service users, nursing staff, doctors, social workers, and external professionals
- Handling telephone and email enquiries efficiently and professionally within a fast-paced mental health setting
- Prioritising workload effectively while maintaining professionalism, empathy, and attention to detail
- Assisting in creating a supportive, organised, and person-centred environment for service users and staff
Trading Assistant at Rigwell Ltd (2025-01 – 2025-08)
- Assist in the execution of trades, including preparing documentation and coordinating logistics
- Monitor market trends and provide timely updates to the trading team
- Manage and maintain accurate records of all trading activities
- Communicate with suppliers, customers, and other stakeholders to ensure smooth transactions
- Assist with inventory management and stock control
- Ensure compliance with all relevant regulations and company policies
- Provide administrative support to the trading team as needed
- Maintain the showroom to ensure it is clean, organized, and visually appealing
- Arrange and replenish product displays in the showroom to showcase our offerings effectively
- Process purchase orders accurately and efficiently, ensuring timely delivery of goods
- Generate sales invoices and ensure accurate billing to customers
- Track and resolve any discrepancies related to purchase orders or sales invoices
- Assist with the planning and setup of trade show stands, including arranging displays and ensuring all materials are present
- Manage the trade show stand during events, ensuring it is well-maintained and staffed appropriately
- Coordinate the logistics of transporting goods to and from trade shows
- Engage with potential customers at trade shows, providing information about our products and services
- Arrange transport for goods, coordinating with carriers and ensuring timely delivery
- Negotiate transport rates and contracts to optimize costs
- Track shipments and resolve any transport-related issues
- Maintain our systems, ensuring they are up-to-date
Medical Secretary at Wellfield health centre (2024-03 – 2024-10)
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
- To assist the practice manager with all clerical and administrative duties
- To make e-referral appointments, bookings and admissions as required
- To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes
- Arrange Palliative Care and PPG meetings, including typing up minutes, liaise with health care professionals and patients involved
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
- To retrieve medical records and assist with the completion of medical/insurance records
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To provide cover for other members of the secretarial team during periods of sickness and annual leave
- In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform secretarial duties
- Expedite appointments/tests as required
- Test fire alarm and maintain records
- Act as Fire Marshall in the event of fire alarm sounding
- Any other duties as required by the Practice within the boundaries of training, experience and competence
- To create invoices for private NHS reports
GP Medical Receptionist at Prestige Medical Group (2023-04 – 2024-03)
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery (as per practice protocol)
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor (as per visit protocol)
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours (varied)
- Enter patient information on to the computer as required
- Typing referral letters and adding onto hospital system
- Opening up and closing of the practice
- Managing online queries and emails to time restraints
CDC Administrator/ASD Panel Co-ordinator/ Secretary at Burnley General Hospital (2022-11 – 2023-04)
- To provide an efficient audio, copy typing and word processing service for paediatric consultants and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
- To assist the clinical team with all clerical and administrative duties
- To make e-referral appointments, bookings and admissions as required
- To liaise and arrange meetings (to include the booking of rooms) as required and to attend meetings and take minutes
- Arrange CDC and ASD meetings, including typing up minutes, liaise with health care professionals and patients involved
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure
- To retrieve medical records and assist with the completion of medical/insurance records
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To provide cover for other members of the secretarial team during periods of sickness and annual leave
- In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform secretarial duties
- Expedite appointments/tests as required
- Test fire alarm and maintain records
- Act as Fire Marshall in the event of fire alarm sounding
- Any other duties as required by the department within the boundaries of training, experience and competence
Administrator/Receptionist at LANCuk (2021-09 – 2022-11)
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain service arrangements and formal requirements to new patients
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery (as per service protocol)
- Enter requests for well-fair calls. (Ensuring to document risks effectively)
- Handle the prescription of controlled drugs, ensuring the smooth delivery of scripts
- Enter patient information on to the computer as required
- Typing referral letters and adding onto hospital system
- Opening up and closing of the office
- Managing online queries and emails to time restraints
Team Planning Co-ordinator at Bayfields Opticians & Audiologists (2021-04 – 2021-09)
- Enable Management to control the progress of contracts by identifying gaps in staffing and liaise with Locum Optometrists and optical practitioners monitoring performance against plans and identifying problem areas and potential early warnings
- Minimise company risk by identifying the staffing issues in advance and ensuring clinics are facilitated with staff
- Help the project team minimise company risk by identifying the critical path for contracts
- Enable resource planning and levelling by appropriate resource analysis of contracts
- Lead the planning section at progress review meetings
- Production of required project reports including identification of project risks and opportunities
- Resource load plans in collaboration with the lead disciplines to provide programme wide visibility of resource demand
Administration Clerk Apprentice at Bradford Teaching Hospital NHS (2021-01 – 2021-04)
- Allocations for the day
- Rejections for the day
- Morning post & scanning
- Daily incoming post email
- Diary deadlines and limitation reminders
- Adding deadlines to calendars once post has been sorted
- Afternoon post
- Chasing initial paperwork & passing file back once chasing procedure or signed paperwork finalised
- Scanning and storing test results
- Opening new files
- Copying bundles
- Scanning bundles
- Sorting bundles into correct place
- Copying disks
- Printing disks
- Printing records
- Arranging cabinets
- Adobe bundles
- Updating spreadsheets
- Forwarding emails from general inboxes
- Faxing
- Telephone answering - taking brief message and emailing message
Patient Care Advisor at Inhealth Rochdale (2017-08 – 2020-09)
- Arrange and undertake telephone triage appointments to establish risk scores and eligibility for further appointments
- Ensure that patients are provided appointment dates/times suited to their needs
- Receive and handle inbound calls from patients looking to book or amend appointments
- Contact new patients to remind them of their appointments
- Responding to and actioning emails where needed
- Escalate any issues as and when they arise
- Maintain accurate data on internal systems for reporting purposes
- Maintain and ensure observation of robust quality assurance measures to meet national standards
- Helping the NHS taking on 111 calls for; Prescriptions, Dentistry and Covid-19 during the pandemic
