Louise Pugh

Experienced Property Manager with over 6 years in the industry. Excellent reputation for resolving problems and improving customer satisfaction. I am hard-working with strong organisational skills. My priority is to achieve company goals through exceptional planning and prioritisation.

I have worked as a Senior Property manager with Darlows since May 2021 and this is my current role. As a Senior Property Manager in absence of my manager I fulfill management roles to ensure business continuity. Below are some of my day to day roles:

• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Coordinated with maintenance for required repairs.
• Resolved maintenance issues in line with relevant procedures.
• Gathered evidence of problem tenants for legal and insurance cases.
• Built positive relationships with tenants and clients to increase brand loyalty.
• Negotiated terms with tenants to achieve maximum client profit.
• Inspected rental properties before and after tenancies, appropriately handling bond payments.
• Managed multiple rental properties with outstanding planning and organisation.
• Dealt with letting issues and sought mutually-beneficial solutions for positive client and tenant satisfaction.
• Inspected properties regularly to verify good cleanliness standards and maintenance.
• Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
• Handled high volume calls to address customer inquiries and concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions • Conducted routine inspections in line with proper procedures and within agreed timescales

English - B

• Maths - C
• Applied Sciences -Merit
• Geography - C
• Welsh - C
• Religious Studies - C
• IT - B
• Rent Smart Wales License
• Safe Agent Qualified
• Deposit Protection Scheme (DPS) Certificate • NVQ Level 2 in Customer Service
• Level 2 in Access to Humanities
• Level 2 in Welsh Baccalaureate Diploma