Louise Smith

A positive, hard-working and enthusiastic, individual with excellent organisational and administrative skills. Always keen to develop new skills. Able to work well both independently and as part of a productive team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines whilst maintaining the highest of standards.

Articulate and proactive, combines a professional and confident approach with excellent interpersonal skills and can communicate concisely at all levels.

Career Break

(2025-01)

Recently completed CIPD Level 5 Associate Diploma in People Management (End date May 2026). Available to work from June 2026

Human Resources Officer - NHS Charities Together

(2023-03 - 2024-12)

• Supported Managers with recruitment, assisted with job descriptions- recruitment packs for job boards and communicated to employees and the organisation's website
• Updated Policies and procedures using HR Platform Breathe hr
• Completed onboarding process for new starters
• Managed inbox – hr queries, Sickness absence records
• Processed employment contracts and contractual changes and all documents for new starters, maternity processes, changes and leavers and liaising with payroll
• Supported with Administration—HR projects
• Organised Annual staff conference

Human Resources Administrator - West Atlantic UK

(2020-06 - 2023-02)

• Supported with recruitment process, organised and conducted interviews
• Processed all documentations regards to new starters, existing employees and leavers
• Dealt with HR queries with the HR Team
• Supported with Grievances, exit interviews, back to work meetings
• Completed purchase orders
• Organised benefits packages such as health cash plans, eye tests

Temporary Administrative Work - West Atlantic UK

(2019-10 - 2020-03)

Human Resources Administrator - Whale Tankers - Solihull

(2018-03 - 2019-09)

• Organised interviews, conducted interviews with line managers and supported the recruitment process
• Carried out inductions, health and safety training for all employees
• Supported with Occupational health referrals and accident management
• Assisted the following processes, employee benefits, health care insurance and pension schemes
• General Administration
• Supported with employee relations issues

Temporary HR Administrator - St Bernards residential home - Solihull

(2017-10 - 2018-02)

• Supported with HR Administration and organised training for care assistants in the home
• Assisted with events and queries

Teaching Assistant - Longwill School for the deaf - Birmingham

(2016-11 - 2017-09)

Voluntary work

• Teaching assistant duties working with deaf children with Special educational needs

Teaching Assistant - Lady Katherine Leveson Primary School - Solihull

(2016-02 - 2016-11)

• Assisted the teacher with lessons and worked together on lesson plan preparation
• Carried out one to one intervention with children

Career Break

(2004-10 - 2016-01)

Full time Mother of two children. During this time, I completed some qualifications and carried out voluntary work in schools including Dorridge Primary School (my children's school) Where I also participated in the PTA.

Audiology Assistant - NHS Queen Elizabeth Hospital - Birmingham

(2004-03 - 2004-09)

• Carried out hearing tests for daily clinics and conducted hearing aids training and care advise to NHS Patients

Human Resources Administrator - GVA Grimley Property Advisors - Birmingham

(2001-06 - 2004-02)

• Managed training courses internally and externally for all staff
• Completed administration for recruitment and selection for staff
• Organised induction programmes for all staff
• Supported the graduate programme for the organisation

Career Break

(2000-01 - 2001-06)

Travelled Australia and completed qualifications

Administration Supervisor - BMI Health Services, Occupational health services - Coventry

(1997-10 - 2000-01)

Promoted from the Priory hospital

• Liaised with Regional managers and BMI Health services Doctors regarding staff issues, sickness cases within the public and private sector
• Carried out monthly reports and performances indicators from the system implementation in Microsoft Excel (tracker)
• Delivered ongoing training for all staff on a day-to-day basis for permanent and temporary staff
• Supervised 25 members of the administration team

Hearing Services Administrator - The priory hospital - Birmingham

(1997-03 - 1997-10)

• Booked appointments for hearing tests for clinics based in 8 sites in the UK
• Processed invoices and completed general administration

Administration Officer - Employment Tribunals - Surrey

(1996-03 - 1997-02)

• Processed applications for employment tribunal hearings
• Retrieved information from witnesses and representatives in meetings before court hearings
• Assisted in all Administration duties for the court panel, in preparation for court hearings

Catering Assistant - Marconi Radar Systems - Surrey

(1994-09 - 1996-02)

• Organised executive buffets
• Carried out stock control and accounting duties

Junior Accounts Clerk - Burchell Martin Book Suppliers - Birmingham

(1990-11 - 1994-09)

• Assisted accountant and Accounts clerk with processes using Microsoft Excel
• Processed invoices for customers

CIPD Level 5 Associate Diploma - People Management (2026-05)

NVQ Level 3 - learning and support - Specialist Schools

NVQ Level 2 - learning and support - Specialist Schools

CIPD Level 3 - Personnel Practice

NVQ Level 3 - Business Administration

NVQ Level 2 - Business Administration

GCSE