Louise Thomas

A highly experienced, organised and efficient Medical PA/Secretary with over 20 years experience in the healthcare sector. Varied background in healthcare including both NHS and private sector experience, working remotely and office based. AMSPAR Level III Certificates in Advanced Medical Terminology and Medical Secretary Level III Diploma. Extensive experience in patient care and medical administration duties on a day to day basis at a senior level.

Experience using EMIS, eRS, RIO, DGL, Vision, Docman, IGPR and NCRS software and digital dictation software Bighand, Lexacom and Crescendo.

Full Driving

Licence.

Medical Secretary - Chaddesley Corbett Surgery - Chaddesley Corbett

(2022-04)

• Digital audio transcription of all referral letters, correspondence and reports for the GPs
• Scanning, viewing, printing and coding patient documents using Docman
• Using Electronic Referral Service to make referrals, appointments and Advice & Guidance
• Management of palliative care register, meetings and coding
• Updating patient records using EMIS and eRS software
• Management and completion of all SAR requests, insurance reports and medical reports. Including invoicing with appropriate fees
• Booking appointments and dealing with patient queries

Career break

(2020-03 - 2022-04)

Due to the pandemic had to leave position to care for two terminally ill immediate family members

Medical Secretary - Ombersley Medical Centre - Main Road, Droitwich Spa

(2018-10 - 2020-02)

Whilst in position also acted as Lead Administrator in the establishment of the Primary Care Network. Attending, organising and minuting all PCN meetings. Acting as PA to the PCN Clinical Director.

• Digital audio transcription of all referral letters, correspondence and reports for the GPs and clinical team
• Scanning, viewing, printing and coding patient documents using Docman
• Using Electronic Referral Service to make referrals, appointments and Advice & Guidance
• Dealing with patient and outside agency queries
• Updating patient records using EMIS and eRS software
• Organising and minuting meetings

Career break

(2015-06 - 2018-10)

Took leave from last position due to a progressive illness (Endometriosis). Had a hysterectomy (Feb 2017). Fully recovered and symptoms have resolved.

Medical Secretary – The Barberry, Neuropsychiatry - Birmingham & Solihull Mental Health Foundation NHS Trust

(2013-10 - 2015-06)

Providing comprehensive secretarial support to a Consultant Neuropsychiatrist and the Regional Epilepsy and Sleep Service. Providing medical secretary support to a busy Regional Consultant Neuropsychiatrist and supporting a varied team of Healthcare professionals.

• Digital audio typing of consultations, letters, reports and documents
• Arranging and supporting meetings, minute taking and distribution of agendas and minutes
• Filing, requesting and tracking of all medical records
• Ensuring all records, test results and correspondence is up to date and available for outpatient clinics
• Maintaining and preparing consultation rooms before every clinic
• Electronic diary and clinic schedule management
• Taking messages, dealing with telephone and email enquiries, liaising with other clinicians, agencies and service users and their families
• Procuring and organising departmental stationery supplies
• Sending, tracking and following up on all outside referrals
• Managing all incoming referrals and waiting times
• Prioritising all incoming correspondence

Bank Medical Secretary – The Barberry, Neuropsychiatry - Birmingham & Solihull Mental Health Foundation NHS Trust

(2012-10 - 2013-10)

Employed by the trust to fill the vacant role previously filled as an outside temporary secretary. Retained at the consultants request to fill the vacant role on a more permanent basis until the trust recruitment process could be fulfilled.

Temporary Medical Secretary - Medisec - Birmingham

(2011-04 - 2012-10)

First and only assignment was based in the Neuropsychiatry Department at The Barberry for Birmingham and Solihull Mental Health Foundation NHS Trust. Retained there and eventually employed on a permanent basis at the Consultants request.

Medical PA/Secretary – Crisis Resolution and Home Treatment Team - Worcestershire Mental Health NHS Trust - Bromsgrove

(2008-07 - 2011-03)

Providing Comprehensive secretarial and PA support to a Consultant Psychiatrist responsible for the North Worcestershire Crisis Resolution and Home Treatment Team. Providing medical secretary support to a Consultant Psychiatrist and a varied team of Healthcare professionals.

• Digital audio typing of consultations, letters, reports and documents
• Arranging and supporting meetings, minute taking and distribution of agendas and minutes, including weekly caseload review meetings
• Management of all incoming and outgoing medical records
• Diary management, electronic and paper diaries
• Regularly liaising with other departments and agencies within and outside of the Trust
• Arranging follow up care and support for discharged service users
• Producing presentation material and participating in regular audits
• General office administration, staff attendance, annual leave and site rep reports

Temporary Medical Secretary - Medisec - Birmingham

(2008-04 - 2008-07)

Providing temporary medical secretarial support within various NHS trusts.

• Completed two temporary assignments for Birmingham and Solihull Mental Health NHS Trust
• Temporary Support Medical Secretarial provision for Community Mental Health Team
• Temporary Medical Secretary for Forensic Consultant Psychiatrist

Medical Receptionist/Administrator - Shenley Green Surgery - Selly Oak, Birmingham

(2004-10 - 2008-03)

• Managing patient appointments, queries and requests
• Dealing with patients, other hospitals and departments via the telephone and face to face
• Generating prescriptions and dealing with medication requests
• Scanning all incoming correspondence using Docman software
• Input of sensitive patient medical history onto records including diagnosis and procedures using Read codes
• Providing relief medical secretarial support: Audio transcription of dictated referral letters, reports and invoices

Career Break

(2001-03 - 2004-10)

Went on maternity leave in 2001 and was a stay at home parent to daughter until returning to work part-time (26 hours rising to 32 hours with added responsibilities) in 2004.

Dental Nurse/Dental Receptionist

(1996 - 2001)

NVQ Level 3 - Business and Administration - WMHP NHS Trust/Telford College (2009-01 - 2009-08)

Level 2 - Skills for Work – Numeracy - WMHP NHS Trust/Telford College (2009-01 - 2009-08)

Level 2 - Skills for Work – Literacy - WMHP NHS Trust/Telford College (2009-01 - 2009-08)

AMSPAR Advanced Level 3 Diploma - Medical Secretaries - Bournville College of Further Education (2007-09 - 2009-06)

Level II OCR - Medical Word Processing - Halesowen College (2006-09 - 2007-06)

Level II OCR - Medical Audio Transcription - Halesowen College (2006-09 - 2007-06)

AMSPAR Advanced Level 3 Certificate - Medical Terminology - Halesowen College (2006-09 - 2007-06)

GCSE - St. Thomas Aquinas RC School (1989 - 1994)