Customer Success Executive
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I have a strong background in customer-facing roles across service, retail, and wellbeing environments, where the focus has always been on communication, understanding people’s needs, and delivering a consistently high standard of support. I’m confident building rapport quickly, staying calm under pressure, and making sure customers feel listened to and supported.
Alongside this, I’ve worked in more structured and sensitive environments where accuracy, confidentiality, and safeguarding awareness were essential. That experience has given me a steady, detail-focused approach and the ability to handle information responsibly while still keeping the customer experience at the centre.
What really appeals to me about Customer Success in a data and insight-driven environment is the opportunity to help clients not just use a platform, but genuinely get value from it. I enjoy guiding people through processes, removing friction, and helping them feel confident using systems that make their work easier and more effective.
I’m particularly drawn to roles like this because they combine relationship-building with structured problem-solving. I like understanding what someone is trying to achieve, identifying where they might be stuck, and helping them move forward in a clear, practical way.
I’m now looking for a long-term role within a forward-thinking company where I can grow within Customer Success, build strong client relationships, and contribute to improving the customer journey as the product evolves. I’m quick to learn new systems, comfortable with technology, and I take pride in being reliable, calm, and consistent in how I work.
I have a strong background in customer-facing, investigative, and sales roles, with experience supporting people in both service-driven and high-responsibility environments.
Police / Investigative & Safeguarding Experience In a police investigative and call-handling environment, I worked with sensitive and complex information, supporting safeguarding decisions and ensuring accurate case recording. I regularly communicated with members of the public in distress, gathering information calmly and professionally and escalating concerns appropriately. This developed my ability to manage sensitive client interactions, maintain confidentiality, and work accurately within structured systems.
Customer Service & Sales Experience
I have extensive experience in customer service and sales roles across retail, travel, and beauty sectors. These roles required building strong client relationships, understanding customer needs, and delivering tailored solutions while maintaining high service standards. I consistently communicated clearly, resolved queries, and supported customers through decision-making processes, contributing to customer satisfaction and repeat business.
Wellbeing / Client Care Experience
My training and practice in massage and wellbeing therapies further strengthened my client care, communication, and trust-building skills. Working closely with individuals in a personal service setting required empathy, professionalism, and the ability to create positive client experiences.
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Key Skills Relevant to Customer Success
Client relationship management & customer success focus
CRM-style communication and accurate record keeping
Stakeholder communication & escalation handling
Problem-solving and structured information gathering
Confident handling of sensitive or complex interactions
Strong interpersonal and rapport-building skills
HND-level training in Counselling – training in core counselling principles including active listening, empathy, communication skills, and working with sensitive and complex personal situations.
Level 4 Qualification in Beauty Therapy – advanced training in client consultation, client care, hygiene standards, professionalism, and delivering high-quality client experiences.
PIP Level 1 in Policing – training in policing principles including information handling, communication, safeguarding awareness, and structured working practices.
O-Levels (10 subjects, Grades B–C) – strong general education foundation including literacy, numeracy, and communication-based subjects.
